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1 – 6 of 6Usha Seshadri, Pranav Kumar, Anu Vij and Tabani Ndlovu
This paper reviews the challenging trends in the tourism sector of the UAE brought about by the Covid-19 pandemic. In so doing, it highlights a radical shift in the consumption of…
Abstract
Purpose
This paper reviews the challenging trends in the tourism sector of the UAE brought about by the Covid-19 pandemic. In so doing, it highlights a radical shift in the consumption of travel products and the related marketing strategies that tourism enterprises could adopt.
Design/methodology/approach
The study aims to discern the ramifications of the Covid-19 pandemic for the tourism sector of the UAE by conducting a thematic review of the contextual literature. It highlights how tourism businesses can employ transformative strategies to revive the sector.
Findings
The outcomes reveal that tourism businesses are finding it difficult to respond to the needs of customers in settings where physical distance is a reality. Given this, the study reveals the importance of digital technology in building a relationship between the supplier and the customer. Businesses can leverage virtual reality to provide enriching experiences to prospective customers and in so doing, influence their tourism product choices. Further, there is a need to co-create values wherein the final tourism product is beneficial to both the supplier in terms of profit margin and within the scope of the customer's willingness to pay.
Originality/value
This review highlights that there are both demand and supply-side shocks in delivering tourism products in the post Covid-19 era. It also considers the key socio-economic factors that need to be accounted for when designing tourism products.
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Kwabena Boateng, Michelle Asomaniwaa Owusu and Anthony Baah
The government of Ghana since independence has undertaken steps to develop educational infrastructure setup. This notwithstanding, the educational sector is beset with challenges…
Abstract
Purpose
The government of Ghana since independence has undertaken steps to develop educational infrastructure setup. This notwithstanding, the educational sector is beset with challenges such as low-quality education and low enrolment rates in Senior High Schools (SHS) of children from large households, among others. Given the myriad of challenges bedevilling the education sector, there have been calls for collaboration among public leaders to promote education. The paper, therefore, examines traditional leaders' roles in promoting quality education in Ghana.
Design/methodology/approach
Through a desk review approach, the study examines the role of traditional leaders in promoting quality education in Ghana. This approach was adopted due to its flexible nature.
Findings
The study found that traditional leaders have provided educational materials and resources to deprived schools. They have established scholarship schemes for needy but brilliant students, promoted gender parity in education, constructed educational facilities and promoted a healthy teaching environment.
Practical implications
The paper provides stakeholders in Ghana’s educational sector with the opportunity to review educational policies and include traditional leaders to influence educational policies. The recommendations call for support from the GETFUND and Scholarship Secretariat of Ghana to assist community-initiated projects and scholarship schemes established by traditional leaders.
Originality/value
The paper provides evidence to support the importance of traditional leadership, which has come under criticism from a democratisation perspective in contemporary times.
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Noore Alam Siddiquee and John Antony Xavier
In 2009, Malaysia saw a unique approach to public service improvement. The National Blue Ocean Strategy (NBOS) was designed to enhance governmental performance by breaking down…
Abstract
Purpose
In 2009, Malaysia saw a unique approach to public service improvement. The National Blue Ocean Strategy (NBOS) was designed to enhance governmental performance by breaking down silos across ministries so that resources could be pooled and a leap in value of service is secured. This paper aims to examine the extent to which the NBOS has catalysed inter-agency collaboration and delivered improvements to public services.
Design/methodology/approach
The study adopts a qualitative approach drawing on data collected through semi-structured individual interviews with key informants complemented with information from other sources. The interview evidence has been triangulated with those obtained through group discussions, personal observations and review of official records and publications.
Findings
The paper shows that despite some teething problems, the NBOS has performed commendably. It has made notable inroads in promoting cross-agency collaboration, demonstrating evidence of improved service delivery and cost savings for the government. In short, it has produced results in areas where previous reforms have performed poorly.
Originality/value
The paper adds to the limited literature on collaborative management in developing countries. The Malaysian experience suggests that leadership and commitment at the highest level, an effective governance structure, participation of key actors at various stages and a blend of top-down and bottom-up approaches to project development and management are among the critical success factors for a collaborative approach.
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