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This paper aims to address the issue of long-term stability of services and systems depending on service-oriented architecture that has become a popular architecture in systems development and is often implemented using Web services. However, the dependency, especially on externally provided services, can impact the reliability of a system. This is often caused by the loose coupling also implying a less stringent policy for change management and notifications. Therefore, the authors characterise the types of changes that can happen in remote services and propose the concept of resilient web services (RWSs) as an example on how to upgrade existing services to better support the long-term stability of services and systems.

Having analysed several use cases where systems broke because of external dependencies not correctly maintained, the authors derived requirements for RWSs.

By means of a prototype implementation and evaluation of this solution in a case study, the feasibility of the approach was verified. Several scenarios of changes in WSs were simulated, correctly identified and responded to.

The authors propose a set of extensions to existing standards such as Web Services Description Language to improve the long-term availability of services in SOAs. A prototype implementation was developed for service monitoring and RWSs.

The conference co‐ordinator and an invited speaker of the International Conference on Digital Libraries (ICDL) which took place in New Delhi, India, February 2004 provide an overview of the conference – one of a growing series of digital library conferences that bring together computer scientists and librarians. The objectives of this conference were to bridge the knowledge gaps between developing and developed countries; initiate capacity building activities in digital libraries; evolve a road map for the digitization of archives, manuscripts and libraries; provide a forum for facilitating interaction among participants; and formulate recommendations on digitization technologies and policies. Outlines the themes and topics covered and provides the main points of the inaugural address to the conference by the President of India as well as the three keynote addresses.

Today the amount of all kinds of digital data (e.g. documents and e‐mails), existing on every user's computer, is continuously growing. Users are faced with huge difficulties when it comes to handling the existing data pool and finding specific information, respectively. This paper aims to discover new ways of searching and finding semi‐structured data by integrating semantic metadata.

The proposed architecture allows cross‐border searches spanning various applications and operating system activities (e.g. file access and network traffic) and improves the human working process by offering context‐specific, automatically generated links that are created using ontologies.

The proposed semantic enrichment of automated gathered data is a useful approach to reflect the human way of thinking, which is accomplished by remembering relations rather than keywords or tags. The proposed architecture supports the goals of supporting the human working process by managing and enriching personal data, e.g. by providing a database model which supports the semantic storage idea through a generic and flexible structure or the modular structure and composition of data collectors.

Available programs to manage personal data usually offer searches either via keywords or full text search. Each of these existing search methodologies has its shortcomings and, apart from that, people tend to forget names of specific objects. It is often easier to remember the context of a situation in which, for example, a file was created or a web site was visited. By proposing this architectural approach for handling semi‐structured data, it is possible to offer a sophisticated and more applicable search mechanism regarding the way of human thinking.

This paper is a brief historical examination of brand, organisation identity and reputation in small and medium‐sized enterprises (SMEs). The discussion is situated within the context of the challenges that the global knowledge‐based business environment poses to organisations of differing sizes.

The authors' approach is discursive. The argument is supported by findings from published studies and empirical reality. The authors analyse and distill our thoughts (and the empirical findings) in a way that is relevant to the activities of entrepreneurs and SMEs.

Organisations are better able to create strong firm by integrating branding, reputation building, relevant and appropriate organisational identity beyond their visual façade. They need to be more proactive, and also have to express and embed their brand value propositions within their identity and reputation in their dealings with customers. The authors surmises that researching about (and evaluations of) brand, reputation and organisation identity need to play more active roles in offering novel ways of conceptualising and documenting the realities of the contemporary (global) business environment in which firms operates.

The study offers new horizons on brand, organization identity and reputation as they relate to economic reality. The authors unequivocal articulation is that these concepts are critical factors in the success of enterprises and small businesses in competitive markets.