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This study seeks to understand how regulatory and competitive forces impact firms' actions and innovation performance. The study investigates how firms strategize internally and externally to address regulatory and competitive forces, and how such actions influence firms' innovation performance.

The data were collected via a survey of 217 managers of business organizations in Nigeria.

Regulatory forces have a positive relationship with both absorptive capacity (AC) and information sharing (IS). Competitive forces, on the other hand, only have a negative relationship with IS but not with AC. AC has a positive relationship with innovation performance, while IS, surprisingly, does not have a positive relationship with innovation performance.

The study contributes to knowledge by empirically validating the relationships between environmental forces and innovation performance; more importantly, the study uncovers the underlying factors, i.e. IS and AC that link environmental forces and firms' innovation performance.

In contrast to the vertical supply chain structure, firms are increasingly engaging in horizontal inter-firm collaborations to develop new technologies, products and services, yet, little is known about factors that influence the governance mechanism and performance of such collaborative projects. The purpose of this paper is to investigate how different factors affect the role or the centrality of the governing mechanism (the broker) in inter-firm collaborative networks.

Using a case study method approach, this paper studies three dynamic networks comprising firms that are not in a traditional supply chain relationship. The networks comprised firms engaged in the development of different aspects of an innovative automotive technology.

The study finds that broker’s centrality varies over time and is directly related to project performance; network structure and perceived broker power are related to broker centrality in dynamic networks. The more loosely connected a network is (open network), the more the degree of broker centrality. The higher the degree of expert power that a broker is perceived to possess, the higher is the degree of broker centrality.

Investigating governance mechanism and determinants of network outcomes in inter-firm collaboration for new product development represents a departure from the traditional studies on similar phenomena in vertically structured supply chain arrangements; thus, contributes to the literature on innovation in inter-firm arrangements. Understanding how the salient factors contribute to performance at the network level builds on firm level and dyadic level of analysis or focus of previous studies.

In this paper, the authors draw from the concept of a “focused factory” to examine whether a focused strategy provides superior performance over a non-focused strategy in firms experiencing service disruptions.

The authors test their hypotheses using panel data of the US domestic airline industry from 1998 to 2019.

Overall, the study findings show that a focused strategy provides superior financial performance over a non-focused strategy in both stable environments and unpredictable environments. The authors also find that the effect of service disruptions on profitability is less pronounced for firms following a focused strategy. This shows that focused firms need to grow over time to sustain profitability. Their post hoc analysis shows that for a non-focused strategy (but not for a focused strategy), firm size moderates the effect of service disruptions on profitability. This suggests that a firm pursuing a non-focused strategy can mitigate the negative effect of service disruptions by increasing its size.

This is the first study that examines the effectiveness of the focused strategy in mitigating service disruptions. The results provide further support for the effectiveness of the focused strategy in responding to service disruptions in service organizations.

The purpose of this paper is to examine the effect of human capital (HC) on service innovation advantage (SIA) and business performance (BP) in service sector firms, and how external environmental factors influence these relationships.

This study utilized a cross-sectional mail survey of a random sample of Australian service firms with the unit of analysis being at the firm level. In total, 228 usable responses were received.

The overall findings of this study show that HC is positively related to the creation of value or SIA which in turn results in rent generation for firms. The results further show that the effect of SIA on BP is influenced by environmental dynamism and competitiveness with dynamic environments enhancing the effect while competitive environments weakening it.

The findings demonstrate the complementarity between the resource based theory and contingency theory as they clearly shows that the value of innovation as a firm’s capability is enhanced or weakened within a business environment that is more dynamic or competitive.

The findings demonstrate the importance of HC, and, thus, encourage managers to seek ways to harness and leverage HC for improving innovation and BP. In addition, the study also helps managers to understand the contingency effect of business environment on the effectiveness of innovation, hence, helping them in deliberating firms’ strategy in different business environments.

To the best of the authors’ knowledge, this is the first study which examines the effectiveness of HC as organizational resource for building SIA as a source of organizational competitive advantage.

The purpose of this study is to investigate the different types of innovation that are predominant in companies in the UK services sector, the degree of innovativeness, the practices associated with the pursuit of innovation and their relationship with company performance.

The empirical phase of the study was conducted using a two‐stage process initiated by interviews and completed with mail surveys. Interviews were held with six senior executives of leading service companies in the UK. 214 senior managers of UK service companies were surveyed. The response rate was 47 per cent. Relevant statistical analytical techniques including regressions were used to analyse the data.

Product innovations are emphasized more in telecommunications and financial sectors than in transport and retail sectors while service innovations are emphasized more in retail and transport sectors. Radical and incremental innovations were found to be related to innovation performance. Radical innovations were also found to be related to innovation management practices.

Service companies need to pursue radical, me‐too and incremental innovations. Formal practices and processes must not be limited to the pursuit of radical innovations. Service companies must also recognize the pursuit of incremental innovations formally in their innovation strategies and define formal process for implementing these types of innovation.

The finding that formal practices are set up to foster the development of radical innovations in spite of the fact that both me‐too and incremental innovations are also related to innovation performance represents an interesting contribution. Applying a framework that was based on the development of new products and innovations in the manufacturing context to the service context represents a contribution to the extant literature. Finally, investigating the link between innovation types, innovativeness, management practices and innovation performance in service companies is pioneering.

PurposeThe issue of manufacturing flexibility has been widely discussed in the literature. One major area of focus has been the development of taxonomies for flexibility. This paper aims to review the contributions in this area and to propose a new classification and a framework for analysing flexibility in manufacturing companies.Design/methodology/approachThe study adopts a case study methodology approach. The framework proposed is used to analyse the implementation of flexibility in four UK manufacturing plants in four major industrial sectors: electronics, process, household and general goods and food.FindingsFrom the empirical analysis, various enablers of flexibility are identified. These are classified into three broad sources of flexibility namely fundamental enablers, indirect enablers and generic enablers as well as flexibility avoidance strategies referred to as flexibility evaders.Practical implicationsThe implication is that a mix of flexibility solutions rather than a single solution may be the most appropriate way for delivering flexibility in an organisation. However, the drivers of the need for flexibility have to be correctly identified in order to determine the best solutions for delivering system flexibility.Originality/valueThe development of a refined framework for analysing manufacturing flexibility as well as the identification of various enablers of strategic flexibility are the major contributions of this paper.

In this study, the authors aim to understand the antecedents of technology adoption in Sub-Saharan Africa by investigating the relationship between people's economic status, their positive attitudes, and the adoption of communications technology.

The authors used data obtained from the Gallup World Poll that was conducted in 2008. The Gallup World Poll is a survey of residents in more than 150 countries. Based on a sample of 8,787 in Kenya, Ghana and Nigeria, the authors used SEM to test the hypotheses.

Hierarchical regression analyses revealed that economic status significantly predicts both positive attitudes and technology adoption. Further, the authors found that infrastructure development moderates the relationship between economic status and technology adoption.

The study attempts to plug the gaps in established theories of technology adoption which typically do not take into consideration factors that are peculiar to LDC contexts.

The aim of this paper is to investigate how a manufacturer's relationship with firms operating in different institutional logics can facilitate or hinder the outcomes of research partnerships.

The paper tests the study hypotheses based on a survey of 345 Chinese manufacturers.

Results reveal that a manufacturer's partnerships with private firms and government institutions are both directly related to the manufacturer's innovation performance. However, the effectiveness of the research partnerships depends on the different institutional logics within which these organizations operate.

This study used a binary variable to capture the existence or absence of the partnership types examined implying that this variable does not capture the quantity of R&D relationships the firm is engaged in or the time period of such engagements.

It is important for management to take into account the joint effect of both the firm and its partner's underlying institutional logics in establishing partnership relationships since the juxtaposition of different institutional logics can affect the outcomes of the relationship.

This research draws from institutional theory to contribute to knowledge in the area of innovation by emphasizing the importance of the overarching institutional logic on the effectiveness of different types of innovation‐driven research partnerships.

The objective of this study is to explore the types of innovation that are predominant in UK SMEs, whether they are predominantly radical or incremental, and to investigate the impact of these innovations on performance.

A web‐based survey instrument was used to administer survey questionnaires to a sample of UK SMEs in manufacturing, engineering, electronics, information technology and telecommunications industries. The response rate was 13.8 percent. Relevant statistical analytical techniques including regression for analysis was then used.

It is found that the SMEs tend to focus more on incremental than radical innovations and that this focus is related to growth in sales turnover.

It is not such a bad idea for SMEs, particularly those operating in high technological industries, to focus on incremental innovations as these are actually related positively to sales turnover growth.

An investigation of the types of innovation that SMEs pursue is pioneering in the field as previous studies of this type have been based on large firms. The contention that the raison d'etre of SMEs is to develop radical innovations is not supported empirically, at least for the sample of SMEs. In addition, it is found that the age of an SME is not related to its focus on either incremental or radical innovation. These are the contributions of this paper.

This paper presents the results of a major survey and case study of UK manufacturing plants in six major industrial sectors: electronics, process, engineering (capital), engineering (consumer), household goods and food. The paper explores the conditions under which volume flexibility is required by manufacturing plants. The major driver of volume flexibility requirements in manufacturing plants was found to be demand variability regardless of differences in sector, product and other plant characteristics. Other major drivers of volume flexibility were demand uncertainty, short product life‐cycle, short product shelf life, supply chain complexity and action of competitors. The applicability of most of these drivers is independent of the industrial sector. Drivers may be generic or may be dependent on the contextual or sectoral characteristics specific to a plant. The requirement for volume flexibility is, therefore, dictated by the specific conditions which a plant is faced with, and the degree of volume flexibility required varies widely.