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Considering the human factor, the quality of the personnel is vital to ensure especially the value creation in the ports. Therefore, employee quality stands out for withstanding the pressures that stem from global trade on its operational speed felt by ports in recent years. Accordingly, the selection of the qualified personnel at the ports is very critical and a tool based on dynamic capabilities is needed to manage this process well. The aim of this study is to develop a model based on dynamic capabilities for recruitment process of ports.

Port personnel should have dynamic capabilities detected from the literature. These capabilities were approached as criteria. In this study, Buckley's proposed fuzzy analytical hierarchy process (AHP) method was employed for weighting the whole criteria. After that, weights of the criteria were used to prioritize alternatives with the fuzzy TOPSIS method.

This model reflects port managers' priorities and port customers' evaluations. Thus, the model can also reflect the level of integration of ports' related department managers into the recruitment process. The analyses allow the evaluation of the attitudes of the human resources department in the related port while fulfilling the personnel recruitment function. As a result of analyses, differences between perceptions of port managers and customers served as a feedback to the human resource management department of the ports.

One of the originalities of this study was derived from its customer-oriented perspective. This is a unique study that gathers common personnel capabilities related to the operation, planning and customer relationship departments and evaluates the success of these capabilities from the customer perspective.

Competition among seaports is rapidly increasing due to various factors such as the global recession, resurgence of COVID-19, tight environmental regulations of IMO, sharp rise in ocean freight charges, increasing global uncertainties and growth in ship sizes. It is essential to have precise knowledge of shipping companies' port selection factors to secure the competitive advantage of seaports. This study aims to empirically analyze recent changes in the importance of port selection factors.

By employing a longitudinal study, this study conducted the t-test analysis. The first survey was conducted from January 2005 to April 2005. Then, the second survey was conducted in May 2021.

First, the importance of port facilities (berth length and the number of berths, shed and terminal areas, possession of adequate equipment and maximum berth size) increased significantly. Second, while ship and cargo safety were the critical port service factors in previous studies, speed, flexibility and reliability for handling cargo and berthing schedule were found to be crucial in this study. Third, the importance of ship arrival/departure frequency, route diversity and ship arrival/departure information systems increased when shipping companies selected the port.

This study has academic significance in that it reveals the changing importance of port selection factors in the 2020s and has taken the form of a longitudinal study on the importance of port selection factors from 2005 to 2021, moving beyond the cross-sectional approach. This study can provide valuable insights into and implications for port policymakers and managers when developing and formulating port policies and strategies.

Severe disruptions to maritime supply chains, including port closures, congestion and shortages in shipping capacity, have occurred during the COVID-19 pandemic. This paper’s purpose is to explore flexibility-based countermeasures that enable actors in maritime supply chains to mitigate the effects of disruptions with different characteristics.

Semi-structured interviews were conducted with shipping lines, shippers, forwarders and ports. Data on the COVID-19 pandemic's effects and countermeasures were collected and compared with data regarding the 2016–2017 Gothenburg port conflict.

Spatial, capacity, service and temporal flexibility emerged as the primary countermeasures, whilst important characteristics of disruptions were geographical spread, duration, uncertainty, criticality, the element of surprise and intensity. Spatial flexibility was exercised in both disruptions by switching to alternative ports. During the COVID-19 pandemic, ensuring capacity flexibility included first removing and then adding vessels. Shipping lines exercising service flexibility prioritised certain cargo, which made the spot market uncertain and reduced flexibility for forwarders, importers and exporters that changed carriers or traffic modes. Experience with disruptions meant less surprise and better preparation for spatial flexibility.

Understanding how actors in maritime supply chains exercise flexibility-based countermeasures amid disruptions with different characteristics can support preparedness for coming disruptions.

Comparing flexibility-based measures in a pandemic versus port conflict provides insights into the important characteristics of disruptions and the relevance of mitigation strategies. The resilience of maritime supply chains, although underexamined compared with manufacturing supply chains, is essential for maintaining global supply chain flows.

The purpose of this paper is to assess the financial performance of the intermediary institutions that have operated in the Turkish capital markets taking the issue of bank-origin and non-bank-origin institutions into account.

Financial performance of the intermediary institutions has been measured by the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method between the years 2005 and 2016. In order to implement the TOPSIS method, the relative importance of financial performance indicators has been determined by Entropy, survey results and considering equal weights approaches.

Empirical findings indicate that the average performances of continuously operating intermediary institutions during the concerned period are above the average performance levels of all intermediaries. Additionally, the average rank of bank-origin intermediary institutions have been found higher than the non-bank origins for all years. This reveals that the average financial performance of the bank-origin intermediary institutions is higher than the average score of non-bank origins during the related years.

This study is unique in terms of evaluating the performance of intermediary institutions in Turkish capital markets with a comprehensive framework. Determining the relative importance of financial performance indicators according to entropy, survey results and equal-weight approaches and revealing the average financial performance ranking methodology for bank-origin and non-bank-origin intermediary institutions have added value.

The purpose of this study is to investigate efficiency and productivity of Turkey’s both brokerage sector and intermediary institutions (IIs) that have been active in Turkish capital markets.

Data envelopment analysis (DEA) and Malmquist total factor productivity index (MPI) are used to analyze efficiency and productivity of Turkey’s both brokerage sector and 51 Turkish IIs constantly operated between the years 2008 and 2018. Paid-in capital, administrative expenses and trading volumes are used as input, while net trading commissions and net profit/loss are used as output in analysis. The calculations of this analysis are made with DEAP 2.2 program and Python.

The results reveal that during the analysis period, percentage of efficient institutions among 51 IIs was between 18% and 39% while the sector’s mean efficiency score ranged between 52% and 65%. While 2009 is the year with the highest number of efficient institutions, 2013 is observed to be the least. Finally, the results of productivity analysis indicate that all types of IIs are not fully productive during the related period. The striking finding obtained is that though there is a decrease in total productivity change, the technological change has a positive effect on their productivity change.

This study is a double-layered research paper that includes efficiency analysis by DEA in the first step and productivity analysis by using MPI in the second step.