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This paper aims to explore how lean manufacturing practices (LMPs) predict sustainable performance (SP) in the context of manufacturing small and medium-sized enterprises (SMEs) in less developed countries, like Yemen. In particular, it investigates the mediating effect of corporate social responsibility (CSR) under different levels of competitive intensity (CI).

Hierarchical regression analysis was used to analyze data gathered from a survey of 259 Yemeni manufacturing SMEs.

The findings confirm that LMPs affect CSR, which in turn affects SP. This study also confirms that LMPs have a positive indirect effect on SP through CSR, which diminished in the presence of CI.

This study provides useful insights for policymakers and firms’ managers, who are anticipated to show a higher commitment to CSR in their firms when adopting LMPs to enhance their firms’ SP, especially under a low level of CI.

This paper contributes to expanding knowledge on the effect of LMPs on SP through CSR constrained by the level of CI.

This study aims to identify the determinants of customer disengagement (CD) and negative customer engagement (NCE) behaviours following service failure.

This study distributed a survey on negative service experiences to 404 customers in Vietnam and analysed the data using structural equation modelling.

Based on the findings, this paper developed a comprehensive model of the determinants of CD and NCE behaviours. CD manifests as “neglect”, while NCE manifests as vindictive, third-party and online complaints and negative word of mouth. The key drivers of CD and NCE are negative expectancy disconfirmation and perceived injustice, mediated by customer outrage. A novel finding is that self-efficacy and risk-taking traits enhance NCE behaviours. Vietnamese customers tend to adopt less confrontational NCE behaviours.

The findings provide brand managers with insights into unfavourable customer responses to service failure, including CD and NCE behaviours. Customers in Vietnam were predominantly found to disengage. Fulfilling the firm’s promises and treating customers fairly are paramount for preventing customer outrage, CD and NCE.

This study identifies the determinants of CD and NCE, namely, disconfirmation of service quality expectations and perceived injustice, in the context of an emerging market.

The proliferation of technological advancements has facilitated unrestricted access to and customizable consumption of content for viewers. Over-the-top (OTT) services are becoming more and more popular as the number of people using video streaming services grows around the world. In this context, this study aims to identify the antecedents and outcomes of Customer over-the-top Experience (COTTE) by synthesizing the existing research.

This research used the systematic literature review approach to identify the antecedents and outcomes of COTTE, along with the publication schedule, theories, analytical techniques, research methodology, and geographic scope of the 47 studies identified from the Scopus and Web of Science database.

The findings elucidate various antecedents of COTTE, including user-related, social, content-related, and website/platform-related factors. Additionally, diverse outcomes, encompassing behavioural/attitudinal and company-related factors have been discussed. Furthermore, an integrated framework is presented herein, synthesizing extant research and guiding future researchers in this domain.

The study’s findings offer a novel perspective for service providers aiming to enhance the OTT experience for their customers. This study stands out as one of the first to comprehensively present the antecedents and consequences of COTTE.

This study explores the factors that influence platform-to-platform cooperation (PPC) and designs a theoretical framework for platform research.

This multi-case study includes a combination of exploratory and explanatory case studies.

From the internal factor perspective, channel integration capability, technology-based order matching capability and service innovation capability positively affects the PPC. From the perspective of external factors, the impact of a new platform entry on the PPC depends on market power and complementarities between platforms in the supply and value chains. Diversity of demand also has a positive effect on the PPC, which is moderated by network externalities. It is worth noting that the incumbent platform prefers to diversify its services for collaborating platforms with a higher level of cooperation. In addition, the higher diversity of demand, the stronger the service innovation capability, which indirectly impacts cooperation positively.

The PPC has gained immense popularity in recent years. However, no scholars have investigated the factors influencing the PPC decisions, which warrants further exploration. This study sheds light on the factors and mechanisms that influence the PPC from both internal and external perspectives.

The objective of the study is to investigate the dynamic relationship between fiscal stress (FS) shocks and foreign direct investment (FDI) in moderate FS developing countries spanning from 2000 to 2021. The paper seeks to identify dual-regime effects, exploring how FS shocks impact FDI differently in low-stress and high-stress environments.

This study employs advanced econometric techniques to investigate the dynamic relationship between FS shocks and FDI in a sample of moderate FS developing countries spanning from 2000 to 2021. The analysis utilizes variance decomposition, impulse response functions, and a regime-switching vector autoregressive model to explore the nuanced interactions between FS and FDI attraction. These techniques allow for the identification of dual-regime effects, wherein FS shocks exhibit differing impacts on FDI depending on the prevailing stress environment.

The analysis reveals a dual-regime effect of FS shocks on FDI in the sample of moderate FS developing countries studied from 2000 to 2021. In low-stress regimes, FS shocks initially have a positive impact on FDI, suggesting potential investment opportunities. However, in high-stress regimes, the effect reverses, resulting in a negative impact on FDI attraction. Moreover, the study highlights the asymmetric nature of this relationship, with the adverse effects of FS on FDI intensifying over time in high-stress environments.

Previous studies focused mainly on a country's fiscal position and its impact on FDI or capital inflows. This is the first study to assess how FS or fiscal pressure affects FDI.

Manufacturers face increasing demands to address inefficiencies and improve environmental performance across their supply chains. However, there remains a significant gap in empirical research examining how collaboration in the supply chain affects various environmental practices and their consequent impacts on performance. This study aims to address the gap by examining how shared goals and vision drives compliance-oriented and prevention-oriented practices, subsequently affecting environmental performance and operational costs—critical for fostering antifragility and resilience in today’s environment.

An empirical study has been performed based on a sample of survey data from 279 manufacturers from fifteen countries and regions. Applying structural equation modeling analysis to the sample dataset, this study examines the mediating role of two distinct types of environmental practices between shared goals and visions and manufacturers’ environmental performance and operational cost.

This study delineates distinct pathways through which shared goals and vision affect various types of environmental practices, and consequently lead to different performance outcomes: (1) environmental impact of manufacturing activities depends on the collective efforts of the manufacturers and their supply chain partners; (2) shared goals and vision among supply chain partners facilitates both environmental performance and operational cost through prevention-oriented practice; (3) shared goals and vision in supply chain benefits operational cost performance primarily through prevention-oriented practice, but less likely through compliance-oriented practice.

This study reveals two distinct pathways through which the shared goals and vision impact various performance outcomes, providing valuable guidance to businesses aiming to balance operational cost and environmental performance — crucial for resilience in today's turbulent environment.

This study not only corroborates existing theories of the Natural Resource-Based View and collaborative networks but also provides a detailed depiction of how collaboration across the supply chain promotes a diverse range of environmental practices and yields varied performance outcomes. It offers vital insights for supply chain participants to effectively navigate environmental challenges, enabling them to cultivate resilience and proactively address environmental issues.

The ongoing evolution of the Internet and the subsequent digitalisation of financial services, along with the ever-increasing innovation of financial products, have rendered consumers more vulnerable to a wider range of fraud in the banking sector and, particularly, to consumer financial fraud (CFF). This paper aims to analyse the factors that may contribute to CFF exposure and victimisation among Spaniards, with a special focus on financial literacy.

This paper provides a comprehensive overview of leading publications on the topic, followed by empirical analyses using regression models with a sample of 6,207 Spanish individuals drawn from the Survey of Financial Competences.

Objective and subjective financial knowledge are positively correlated with CFF exposure via email but do not protect against CFF victimisation. Similarly, financial knowledge overconfidence is positively related to the former but fails to constitute a driver of the latter. Financial inclusion, measured by the number of financial products held, not only increases the risk of this exposure but also contributes to its subsequent victimisation.

To the best of the authors' knowledge, no previous paper has analysed the relationship between CFF and financial literacy by differentiating two types of vulnerabilities to fraud (exposure and victimisation) while considering different constructs of financial literacy. Dissecting these two domains may explain why the same financial literacy construct can have different effects at both stages of financial fraud and, furthermore, how different financial literacy constructs may affect the same stage of financial fraud.

With the widespread penetration of digital technologies, disruptive innovation is not developed by a single firm but is increasingly achieved by an ecosystem. However, limited research has examined the mechanisms involved in achieving disruptive innovation in the context of digitalization and ecosystems. To address this gap, we explore the impact of three dimensions of specialized complementary assets (SCAs) within the innovation ecosystem, human capital SCA (HCSCA), production SCA (PSCA) and marketing SCA (MSCA), on disruptive innovation in core firms through the mediation of digital capability, comprising digital operation capability (DOC) and digital resource collaborative capability (DRCC). Furthermore, innovation ecosystem embeddedness is examined as a moderator between digital capability and disruptive innovation.

Survey data were collected from 234 core firms in China’s high-tech industry. Hierarchical regression, AMOS, and PROCESS tools were used to examine the data.

The results reveal the following: (1) HCSCA and PSCA positively affect disruptive innovation, while MSCA is negatively correlated with disruptive innovation. (2) Digital capability mediates the relationship between HCSCA and disruptive innovation, as well as PSCA and disruptive innovation. However, it suppresses the negative impact of MSCA on disruptive innovation. (3) Innovation ecosystem embeddedness strengthens the influence of DOC on disruptive innovation, but weakens the influence of DRCC on disruptive innovation.

The findings advance the knowledge of disruptive innovation, SCAs within the innovation ecosystem, digital capability and innovation ecosystem embeddedness. They also provide practical insights into the effective implementation of disruptive innovation.

This study aims to systematically consolidate and quantitatively integrate the mixed empirical results on the association between ownership mechanisms and voluntary carbon disclosure using meta-analysis and further propose potential country-level moderators of this relationship.

The authors apply meta-analytic procedures on 55 empirical studies conducted during 2008–2022, covering 13 countries, 85 effect sizes and 226,473 firm-year observations. To gauge the significance of the estimated mean effect size, a random-effects Hedges and Olkin meta-analysis procedure is adopted, followed by a restricted maximum likelihood based meta-regression, to test the effect of possible moderators.

Aligned with agency and stakeholder theories, the results highlight institutional and state ownership (SO) as having a significant positive impact on voluntary carbon disclosure. On the other hand, ownership concentration, managerial and foreign ownership have an insignificant effect on voluntary carbon disclosure. Based on institutional theory perspectives, the authors confirm the impact of institutional ownership on voluntary carbon disclosure to be more prominent in civil law countries and those countries that have implemented an emission trading scheme (ETS).

The finding that institutional and SO in firms can translate into higher voluntary disclosures deems investors and the government as crucial stakeholders in achieving carbon neutrality. Furthermore, the finding that the effect of institutional investors on carbon disclosure is heightened in ETS-implemented countries provides evidence to the regulatory authorities in favour of this scheme.

The positive impact of institutional and government ownership on voluntary carbon disclosure highlights that these ownership structures not only have the potential to transform corporate decisions but also have implications for the wider society. As firms owned by institutional investors disclose their carbon information, it provides access to critical information about their environmental practices to the public. This fosters an environment of transparency and trust between the firm and its stakeholders (the community), leading to an overall well-informed society.

While prior meta-reviews studied the impact of corporate governance on voluntary disclosures, the meta-literature, as of 2024, has yet to address its influence specifically on carbon disclosures, which are pertinent amidst the ongoing global climate change crisis. The findings inform policymakers about the pivotal institutional factors that can amplify the impact of effective ownership structures on voluntary carbon disclosure. Future scope exists for investigating the effects of ownership mechanisms on firm-level sustainable investments. Furthermore, future empirical analysis could consider the moderating influence of “culture” and “ease of doing business” on the ownership-carbon disclosure relationship.

The paper reports on developments in the Information Seeking and Communication Model (ISCM) since it was first presented in 2013, focussing on how the model, derived by explicitly drawing on previous models, frameworks, and concepts, has been applied, adapted and extended. This paper summarises the reception of the ISCM, and describes two new applications in different contexts.

A literature review details applications of, comments on and critiques of, the ISCM since its introduction. Two exploratory studies of health information seeking behaviour show the application of the ISCM in novel contexts.

The literature cited here, and the two studies outlined show the applicability and extendibility of the ISCM, as well as its value in helping to capture the holistic context of information seeking, the interplay between providers and seekers of information, including fluidity of provider/seeker roles, and emotional dimensions of information seeking and use.

The paper responds to the call by Case and Given (2016) for further empirical testing of the ISCM and similar conceptual models. It shows the range of applicability of this model, and models drawn from it, and makes recommendations for further development.