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To develop and propose a framework, termed here as the value package prism, for assessing the kinds of management processes and flexibility available in providing a range of value packages (services and goods offering mix).

The literature is examined and a set of highly‐visible Latin‐American examples are presented to support the development of the proposed framework.

Provides an additional perspective to the traditional set of characteristics (intangibility, inseparability, heterogeneity, and perishability) for differentiating services and goods. The proposed framework (stockability, intensity of interaction, simultaneousness of consumption, and ease of performance assessment) and the value prism may be useful to operations managers in developing, planning, organizing, or controlling the production and delivery of services or goods.

Offers a new framework and an applied way to improve operations management by moving away from the extremes of pure services and pure goods to embrace how businesses compete and operate today, by delivering value packages. Provides an approach that facilitates operations managers' understanding and ability to manage substantial changes in the value packages offered to customers.

This article deals with how to test for and evaluate interdependence among control practices in a management control system using structural equation modeling. Empirical research on the levers of control (LOC) framework is used as an example. In LOC research, a path model approach to interdependence has been developed. The appropriateness of this approach is evaluated, developed, and compared with the correlation of residuals approach (seemingly unrelated regression) implemented in the wider complementarity literature. Empirical examples of the different models are shown and compared by using a data set on LOC of 120 SBUs in Sweden. The empirical results show that modeling interdependence among control practices in a management control system as non-recursive (bi-directional) paths or as residual correlations evidently affects the conclusions drawn about interdependence in terms of both presence and magnitude. The two models imply different views on how to conceptualize interdependence and are not statistically and empirically comparable. If using non-recursive path models, several model specification issues appear. To be able to identify such models, this needs to be carefully considered in the theory and research design prior to data collection.

The purpose of this paper is to analyse pro-anorexia from a discursive, metaphorical standpoint in order to enable an understanding of how pro-anorexia functions as political resistance through technological bodies.

Techno-metaphor is used to reveal how pro-anorexic communities online function through technology.

Six techno-metaphors work to construct pro-anorexic cyborg embodiment through technology. This pro-anorexic cyborg embodiment offers relief from the tensions of patriarchal femininity and provides control over troublesome embodiment. Technology enables women experiencing anorexia to resist the dominant interpretations of their lived experience that subjugate them.

This research offers an understanding of pro-anorexia as resistance to intolerable femininity and reconstructed female bodies through technology. By exploiting technological political space, pro-anorexics are claiming positions and forms of embodiment previously off-limits to women and their biological bodies.

The purpose of this paper is to examine the applicability to the service business of general models used in the manufacturing environment. This is done by applying Ferdows’s model, “the strategic role of the plant”, in two cases.

This study uses the case approach. One case (IBM Nordic) is based on an interview, while the other case (Google) relies on secondary data. In each case the operations are mapped on Ferdows’s model.

The cases indicate that the same kind of roles can be found in the service business as in traditional manufacturing environments, and that these roles are widely used. However, for communicative purposes, the model was terminologically slightly modified.

Although this study presents the findings of only two cases, the knowledge of material available from public sources leads us to believe that these findings are universal. The model is easy to communicate in the service sector and is thus a very valuable tool.

Models used in the traditional manufacturing and operations management environment have not yet been fully discovered by, nor sufficiently applied in, the service sector. Academics and practitioners are busy trying to create new models in this sector, without noticing that the “old” tools are still usable. Benchmarking against the models used in other sectors might be a worthwhile exercise.

In the Netherlands new legislation has come into force in order to deal with insider trading. The legislator followed a new strategy. This time, instead of a provision with well‐defined criteria, a sort of catch‐all provision was created. The aim was to avoid difficulties in proving the offence. As a consequence, a new problem has arisen — usual and accepted behaviour on the stock markets, such as exercising, a green shoe option, is now within the ambit of the penalisation. The Dutch legislator has thus created some exceptions. These developments are analysed in the paper.

The manifold and complex specifications for onboard software for different applications in space research, such as data processing, attitude control, and automation of experiments require the use of a real‐time operating system. Such a system not only has to fulfill general requirements like support of real‐time and parallel processing; for space research, it must also meet special demands like small storage space and good testability. In addition, it must be able to cope with future hardware and software developments for onboard data processing.

As technology becomes more sophisticated, there is an increasing demand for flexible operating systems that can automatically respond to emerging challenges. The concept of artificial intelligence (AI) is, therefore, increasingly integral to many of the most exciting technological developments occurring today.

This is a literature review.

Broadly defined, AI is the aspect of computing that enables the machine to take in information about its environment and make choices that help it succeed. This paper will explore some of the key concepts behind AI and demonstrate how they apply to emerging technology.

To get a sense of the importance of AI, we need look no further than Google. Although many companies are working on AI, Google is of particular interest to libraries because its mission to “organize the world’s information and make it universally accessible and useful” shares many similarities with libraries.

AI has been contemplated for as long as humans have considered the nature of their own intelligence and pondered how artificial beings might be able to accomplish similar tasks. The idea of AI can be seen as far back as the ancient Greek myth of Galatea. Philosophers and scientists from René Descarte to Alan Turing have posed questions that are still relevant to modern AI.

In today's complex and highly competitive marketplace, universities and colleges, realizing a need to develop sustainable strategies, have turned to branding as a solution. However, because of unique service characteristics, universities’ branding attempts may not always result in success. The purpose of this paper, utilizing the concept of brand equity as a foundation of understanding, is to present a framework and scale measurements of university brand equity and its dimensions.

Because no prior measurement scales for university branding have existed, the scale measures for this study are compiled from the literature on brand equity measurements identifying the core and supporting value-creation factors for higher education. For this exploratory study, several pretests and exploratory factor analyses were conducted to ensure that the scale items are comprehensible and clearly measure the intended constructs. Students are considered as the target population for this study. Data for the main study were collected at a comprehensive university in the Midwestern USA. A total of 30 classes with varying sizes provided 439 usable surveys.

Empirical results from the survey research suggest that some of the brand equity dimensions are more important in developing strong university brands. Of the core dimensions, perceived quality of faculty is the most important brand equity dimension, followed by university reputation and emotional environment, brand loyalty, and brand awareness dimensions for creating a strong university brand. Among the supporting brand equity dimensions, library services was the most important for creating a strong university brand, followed by student living (residence halls and dining services), career development, and physical facilities (e.g. gym, classrooms, labs).

Although the target population was students, as a first step, the survey was administered to students at one university. Administering surveys to students at different universities and comparing the results would improve the reliability of the brand equity scales. The significant correlations found among the brand equity dimensions suggest the interconnectedness of these dimensions. The findings have implications for developing and implementing university brand strategies. The authors suggest serious consideration to be given to a holistic approach to branding efforts.

The branding literature offers no prior research that develops and tests a scale or examines the issues and factors that are important for developing strong university brands and brand equity for higher education institutions. This study develops the scale measurements through a comprehensive literature review, tests the validity of the measurements, and takes the brand equity theory one step further by identifying the core and supporting-value creation factors suggested sporadically in the literature. The framework suggests that both core and supporting value-creating activities are dynamically interrelated and work jointly in creating student learning experiences, and ultimately, a strong university brand.

The aim of this Guest Editorial is to position the special issue.

The Guest Editors reflect on critical perspectives on the relationship between emotion and learning in the workplace, and also present the four papers that constitute the special issue.

Emotion and learning are deeply intertwined in the workplace. To understand this inter‐relationship, it is essential to examine the cultural and political context of particular organisations and the countries in which they are located. Class, gender and race are also highly influential factors that need to be taken into account in such studies.

The special issue gives space and consideration to under‐explored and under‐developed areas in the literature on emotion and learning in the workplace: how emotional suffering can block workplace learning, race, emotion and learning in the workplace, and emotion in relation to ICT support for learning.

The purpose of this paper is to discuss relationships between high-performance work systems (HPWSs) and productive/counterproductive behaviours initiated and performed by employees. Using the ability, motivation and opportunities (AMO) theoretical framework, the authors described how an HPWS influences employee behaviours. The authors suggest that HPWSs could increase productive work behaviour and decrease counterproductive behaviours by mediating employees' affective commitment and moderating their self-efficacy.

This study is based on data from 563 questionnaires, which were completed using the computer-assisted telephone interview method. The respondents were knowledge workers, representing companies of various sizes in the Knowledge-Intensive Business Service (KIBS) sector in Poland. Statistical verification of the mediation and moderation analyses was conducted with macro PROCESS (ver. 3.3).

This research confirmed a significant statistical relationship between all examined variables. It has been shown that HPWSs influence productive and counterproductive behaviours both directly and indirectly through mediation of affective commitment. The statistical analysis also confirmed the study’s hypothesis that self-efficacy moderates relationships between an HPWS and employee behaviours.

This study has two limitations: its cross-sectional design and the use of self-reported questionnaire data.

This study is the first to explore mediating mechanisms between HPWSs and employee performance in the context of the KIBS companies in Poland. The results indicate that HPWSs are important antecedents of productive and counterproductive behaviours among knowledge workers.