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Using the Leader‐Member Exchange (LMX) model as a guide, this study examined the relationship between the quality of information exchange between an employee and his or her immediate supervisor and the intention to file grievances. One hundred twenty‐five unionized automotive employees completed a measure of quality of information exchange and responded to eight vignettes representing hypothetical work situations. Employees rated each vignette in terms of their intention to file a grievance if faced with that situation. It was hypothesized that employees who perceived a high quality information exchange relationship with their supervisors would be less likely to file grievances than employees who perceived a low quality information exchange relationship. When the intent to file measure was aggregated across all vignettes, the hypothesis was supported When the vignettes were categorized into three different types of grievance situations through a principal components analysis, quality of information exchange was related only to grievance filing over issues pertaining to time at work. Implications of these findings for both employee grievance research and grievance prevention are discussed.

OUR readers do not need the reminder that 1952 is the 75th year of Library Association history. Some opportunity may be found at the Bournemouth Conference to celebrate this fact, in however modest a manner. The American Library Association, older by a year, celebrated its anniversary at Philadelphia last October, on which occasion Mr. F. G. B. Hutchings represented this country and spoke at a luncheon meeting to three hundred of the guests with acceptance. That celebration, however, appears to us to have been most significant for the comment on the Carnegie library gifts which was made by Mr. Ralph Munn, librarian of Pittsburgh Carnegie Library, in some ways the most spectacular one founded by the great Scot. Munn said:—

Through a survey of 200 employees working in five of the thirty establishments analysed in previous research about the microeconomic effects of reducing the working time (Cahier 25), the consequences on employees of such a reduction can be assessed; and relevant attitudes and aspirations better known.

The author urges managers to pay more respect to the time‐honored tradition of sketching ideas on the back of an envelope or a napkin managers. It is a way to become more skilled at imaginatively using simple yet sophisticated cognitive tools.

A number of examples of using images to achieve leaps of learning are cited.

Senior managers often make breakthrough ideas at informal sessions when they sketch their thoughts literally on a napkin.

Crafting strategy on a piece of paper is a creative activity ripe for both exploration and exploitation in all organizations.

Managers should save the napkin on which they have sketched out their bold idea and present it at future sessions for reevaluation.

An entertaining look at how important ideas germinate and get communicated.

This study aims to understand the asset and success factors that contributed to college completion of African American males who persisted through college. Only a dismal 22 per cent of African American males receive bachelor’s degrees compared to 41 per cent of White males (Kena et al., 2015).

The data were analyzed using interpretive phenomenological analysis. The authors interviewed two first-generation African-American males from rural backgrounds to capture their experiences of their process to college completion.

Themes, based in cultural capital theory, that impacted their college persistence were identified within their pre-college experiences, college experiences and post-college perceptions. Recommendations for helping rural African-American males attend and persist through college are offered.

Only two participants from one predominately white institution in the southeastern USA were interviewed. Rural students from other geographical areas might have different backgrounds, challenges, assets and successes. Although the interview questions were based on relevant literature, they may not have covered all key aspects of the participants’ experiences. As in any qualitative study, biases of the researchers and research team may have influenced the results, although these were identified and shared before reading any of the transcripts and then discussed several times during the data analysis process.

Educators not only should try to address the cultural capital limitations of these men but also highlight and build on their cultural assets. These assets include familial and platonic individuals who see their potential for success and encourage them to attend college to become something better than what they see in their community, reverse role models who encourage youth to make different choices than they did, media-based examples of successful Black students, cultural messages of strength and determination (e.g. Million Man March) and the exhortation to be an example that other African-American boys could look up to.

This paper addresses the need for K-12 and higher education institutions to understand how to assist first-generation, rural African-American males in getting admitted to college, matriculating through college and graduating from college.

The purpose of the paper is to argue that an enriched understanding of texts would enable more informed and responsible management practice. The authors present an approach to the analysis of management texts that enjoys, rather than contests, multivocality with the aim of making our approach to defamiliarising texts an accessible change management tool.

Working with a reader‐response methodology we provide comment on, and analysis of, a popular management book, Kevin Roberts' Lovemarks. The authors context a response to this text in a discussion of commodity fetishism and deconstructed management theory texts. The interpretation of the subject text highlights its rhetorical suasion and pulls buried meaning into view.

The authors demonstrate that rhetorical analysis and satirical play, a mode of defamiliarisation that is employed in their own reading and incorporated into their classroom praxis, enables managers to better understand and control their own sense‐making. The authors argue that where their enriched understandings challenge embedded assumptions, changed management practices are enabled.

The authors offer their own construction of a Lovemark text, a satirical echo of the Roberts original, as an example of the distancing effect of humorous textual play.

The twofold aim of this theory-building article is to raise questions about the ability of queer cinema to transform market culture and ideologies around gender and sexuality. First, the authors examine how the very capitalization of queer signifiers may compromise the dominant order from within. Second, the authors address how brands possibly can draw on these signifiers to project authenticity.

Through visual methods of film criticism and the semiotic analysis of three films (Moonlight, Call Me By Your Name and Portrait of a Lady on Fire), the authors outline some profound narrative tensions addressed by movie makers seeking to give an authentic voice to queer lives.

Brands can tap into these narrative attempts at “seeing the invisible” to signify authenticity. False sublation, i.e. the “catch-22” of commodifying the queer imaginaries one seeks to represent, follows from a Marcusean analysis.

In more practical terms, “seeing the invisible” is proposed as a cultural branding technique. To be felicitous, one has to circumvent three narrative traditions: pathologization, rationalization and trivialization.

In contrast to Marcuse's pessimist view emphasizing its affirmative aspects, the authors conclude that such commodification in the long term may have transformative effects on the dominant ideology. This is because even if something is banished to the realm of imagination, e.g. through aesthetic semblance, it can still be enacted in real life.

In lieu of recent violent acts and the deaths of quare individuals‐queers of colour (e.g. Jorge Steven Lopez Mercado, Carl Walker‐Hoover, Jaheem Herrera, Sakia Gunn, etc.) this piece remembers their lives, while reimagining our current sociopolitical landscape (Johnson, 2006). Recognising the spiritual as political (Jacqui Alexander, 2005), this work calls upon our collective memories‐psychological, bodily and sacred‐to remember the tragedies and lessons of love necessary to heal our collective wounds. Through a polyvocal montage performance text, life, living, love, and quareness are explored. Believing love as the core of Christianity, and the necessity of love to sustain life, revolution, justice and equality, A Call to Love questions our love practices, urging us to operate from that commonality.

This paper aims to explore the “love motel” concept by examining the changing attitude of consumers in Taiwan. This will increase knowledge of the sector and define love motels.

The literature review charts the development of Taiwanese love motels from a dual origin: American motels and Japanese “love hotels.” This is followed by an empirical qualitative study consisting of a two‐stage collection strategy: focus groups of hospitality and tourism professionals to gather a wide range of opinions on the subject area, followed by semi‐structured interviews with consumers.

The findings split into three interrelated areas: growth of Taiwanese love motels due to more liberal attitudes towards sexual practice; a change in the public perception of motels due to increased standards and an increased satisfaction with the personal consumption experience; these hotels are designed for couples.

The empirical element of the study is an exploration of consumer experience in Taiwanese love hotels. Because of the sensitive nature of some of the data that were gathered a qualitative approach has been adopted.

The sexual associations with this product appear almost coincidental. If the love motel product is considered in its purest form it is simply a hotel product that provides complete anonymity for its guests. Therefore, despite its application in South East Asia, this hospitality concept has potential to be applied in a variety of guises.

The phenomenon of “love hotels” is absent from the hospitality management literature; the paper begins to fill that gap by beginning a discussion on this possibly controversial sector.

WE are confident that our readers will approve our use of the amount of space we have given this month to the memory of Dr. Arundell Esdaile, whose death we announced briefly in July. As Mr. Berwick Sayers writes, there must be many of his old Students who revere his memory, and many others who have directly or indirectly benefited from his work for our profession.