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Cloud-based cyber-physical systems and quality of services

Dimitris Mourtzis (Laboratory for Manufacturing Systems and Automation (LMS), University of Patras, Patras, Greece)
Ekaterini Vlachou (Laboratory for Manufacturing Systems and Automation (LMS), University of Patras, Patras, Greece)

The TQM Journal

ISSN: 1754-2731

Article publication date: 8 August 2016



The purpose of this paper is to review and explore the evolution, advances and future trends of cloud manufacturing, placing the focus on the quality of services. Moreover, moving toward the new trend of cyber-physical systems (CPS), a cloud-based cyber-physical system (CBCPS) is proposed combining the key enabling techniques of this decade, namely Internet of Things (IoT), cloud computing, Big Data analytics and CPS.


First, an extensive review is made on cloud computing and its applications in manufacturing sectors, namely product development, manufacturing processes and manufacturing systems management. Second, a conceptual CBCPS which combines key enabling techniques including cloud computing, CPS and IoT is proposed. Finally, a review on the quality of the services (QoS) presented in the second step, along with the main security issues of cloud manufacturing, is conducted.


The findings of this review indicate that the combination of the key enabling techniques presented in the CBCPS will lead to a new manufacturing paradigm capable of facing the new challenges and trends. The opportunities, as well as the challenges and barriers of the proposed framework are presented, concluding that the transition into this whole new era of networked computing and manufacturing has a valuable impact, but also generates several security and quality issues.


The paper is the first to specifically study the QoS as a factor in the proposed manufacturing paradigm.



The work presented in this paper is partially supported by the EU funded research project “Collaborative and Adaptive Process Planning for Sustainable Manufacturing Environments – CAPP-4-SMEs” (GA No: 314024).


Mourtzis, D. and Vlachou, E. (2016), "Cloud-based cyber-physical systems and quality of services", The TQM Journal, Vol. 28 No. 5, pp. 704-733.



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