Leadership in Health Services: Volume 30 Issue 3


Table of contents

TQM implementation for the healthcare sector: The relevance of leadership and possible causes of lack of leadership

Andrea Chiarini, Emidia Vagnoni

The purpose of this paper is to enlarge the debate on total quality management (TQM) implementation in the healthcare sector and to evaluate how and whether leadership can affect…


Leading nurses: emotional intelligence and leadership development effectiveness

Kerri Anne Crowne, Thomas M. Young, Beryl Goldman, Barbara Patterson, Anne M. Krouse, Jose Proenca

The purpose of this paper is to examine the effectiveness of an emotional intelligence (EI) and leadership development education program involving 20 nurse leaders at nursing…


Exploring generational cohort work satisfaction in hospital nurses

Pamela Ann Gordon

Although extensive research exists regarding job satisfaction, many previous studies used a more restrictive, quantitative methodology. The purpose of this qualitative study is to…


Collaborating with nurse leaders to develop patient safety practices

Anne Kanerva, Tuula Kivinen, Johanna Lammintakanen

The organisational level and leadership development are crucial elements in advancing patient safety, because patient safety weaknesses are often caused by system failures…


An ideal hospital: Is leading a workforce engagement strategy the key to tackling bullying, harassment and discrimination in surgical practice?

Singithi (Sidney) Chandrasiri

The purpose of this paper is to explore a novel overarching strategy in tackling the key issues raised by the recent inquiry into bullying, harassment and discrimination in…


Bringing voice in policy building: A cross-population multi-stakeholder conceptual model for management of acute unscheduled care in the United States using group concept mapping

Gaetano R. Lotrecchiano, Mary Kane, Mark S. Zocchi, Jessica Gosa, Danielle Lazar, Jesse M. Pines

The purpose of this paper is to describe the use of group concept mapping (GCM) as a tool for developing a conceptual model of an episode of acute, unscheduled care from illness…


An evaluation of a leadership development coaching and mentoring programme

Lyndsay Le Comte, Beverley McClelland

The purpose of this paper was to determine the value and impact of the Leadership Development – Coaching and Mentoring Programme at Counties Manukau Health and understand how the…


Use of evidence-based management in healthcare administration decision-making

Ruiling Guo, Steven D. Berkshire, Lawrence V. Fulton, Patrick M. Hermanson

The purpose of this paper is to examine whether healthcare leaders use evidence-based management (EBMgt) when facing major decisions and what types of evidence healthcare…


The impact of leadership development on GP mental health commissioning

Emma Dickerson, Lee-Ann Fenge, Emily Rosenorn-Lanng

This paper aims to explore the learning needs of general practitioners (GPs) involved in commissioning mental health provision in England, and offer an evaluation of a leadership…

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  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White