The purpose of this paper was to determine the value and impact of the Leadership Development – Coaching and Mentoring Programme at Counties Manukau Health and understand how the skills gained are applied.
Mixed-methods approach including surveys of programme participants and senior staff and semi-structured interviews with programme participants.
The survey response rate was 24.4 per cent for programme participants and 30 per cent for senior staff. Eight programme participants participated in semi-structured interviews. Of the 70 programme participants, 69 utilised their learning from the programme; 45 of 70 changed their approach to managing staff; and 40 of 68 programme participants reported that meeting with peers for triad group coaching was the most challenging aspect of the programme. Key themes identified through interviews included: working with others; not owning others’ problems; professional support and development; coaching and mentoring; future participants.
The majority of participants changed their leadership behaviours as a result of the programme, which has resulted in improved communication, a more supportive culture and distributed leadership. These changes contribute to better patient care.
There is a paucity of evidence in the literature about the impact of coaching and mentoring programme on leadership development and how the skills gained in such programmes are applied in practice in a healthcare context. This evaluation helps to address that gap.
The authors would like to acknowledge the support of Counties Manukau Health Director of Nursing, Denise Kivell, and the assistance of Trish Hayward with writing and editing the manuscript.
Le Comte, L. and McClelland, B. (2017), "An evaluation of a leadership development coaching and mentoring programme", Leadership in Health Services, Vol. 30 No. 3, pp. 309-329. https://doi.org/10.1108/LHS-07-2016-0030
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