Leadership in Health Services: Volume 27 Issue 3


Table of contents

Is leadership a useful concept in healthcare?: An essay

Gordon Caldwell

The purpose of this paper is to stimulate thinking about the relative importance of leaders and leadership or teamworking and teamsmanship in promoting progressive improvements in…


A mutual health service in Scotland: Do we understand fully the leadership implications?

Brian Howieson, Claire Fenwick

– The purpose of this paper is to explore the leadership implications of a mutual health service in National Health Service (NHS) Scotland.

Occupational stress and its consequences: Implications for health policy and management

Ali Mohammad Mosadeghrad

This study aims to identify the status of occupational stress among a sample of hospital employees in Iran. It further intended to reveal the harmful effects of occupational…


Measuring patient satisfaction: An empirical study in India

Manimay Ghosh

The purpose of this study was to understand the different dimensions patients staying in a hospital perceived as important for satisfaction and how those dimensions affected their…


Studying the efficiency of inpatient and outpatient pharmacies using lean manufacturing

Abdelhakim Abdelhadi, Mwafak Shakoor

The purpose of this paper is to present a new approach to measure the service quality provided by a public health-care service provider using the lean manufacturing concept. The…

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Emerald Publishing Limited

Open Access:



  • Dr Jennifer Bowerman
  • Dr Jo Lamb-White