Performance Measurement and Metrics: Volume 7 Issue 2


The international journal of library assessment, value and impact

Table of contents

Counting what counts: performance measurement and evidence‐based practice

Andrew Booth

The purpose of this paper is to explore conceptual and practical links between performance measurement and evidence‐based library and information practice (EBLIP) and to identify…


Benchmarking and library quality maturity

Frankie Wilson, J. Stephen Town

It remains unresolved from the literature whether benchmarking is a useful and appropriate tool for the library and information services sector. The aim of this research is to…


Operationalising the Focus/Values/Purpose Matrix: A tool for libraries to measure their ability to deliver service quality

Rowena Cullen

The purpose of this paper is to examine the Focus/Values/Purpose Matrix, first presented at the 2nd Northumbria International Conference on Performance Measurement which attempts…


Assessment in North American research libraries: a preliminary report card

Steve Hiller, Martha Kyrillidou, Jim Self

This paper aims to report on the first phase of a two‐year project sponsored by the Association of Research Libraries, “Making Library Assessment Work: Practical Approaches for…


In their own words: A preliminary report on the value of the internet and the library in graduate student research

Joan Stein, Alice Bright, Carole George, Terry Hurlbert, Erika Linke, Gloriana St Clair

The paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services.

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg