Performance Measurement and Metrics: Volume 4 Issue 3
Strapline:
The international journal of library assessment, value and impact
Subjects:
Table of contents
Expertise and evidence in the assessment of library service quality
William H. WaltersThe assessment of library service quality requires both expertise and objectivity. Undergraduate students are neither expert nor objective, and assessment methods that rely…
1739
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14678040210697582. When citing the…
482
Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University
John CrawfordGlasgow Caledonian University Library has a culture of evaluation dating back to the mid‐1990s. The article examines the qualitative research methodologies which have been used…
1020
ISSN:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg