Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University
Abstract
Glasgow Caledonian University Library has a culture of evaluation dating back to the mid‐1990s. The article examines the qualitative research methodologies which have been used, the issues that have arisen and details the management response. Thus it demonstrates how performance measurement is an essential part of the quality management and the continuous improvement of the university library and is an essential tool in planning the future service.
Keywords
Citation
Crawford, J. (2003), "Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University", Performance Measurement and Metrics, Vol. 4 No. 3, pp. 113-121. https://doi.org/10.1108/14678040310507860
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited