Performance Measurement and Metrics: Volume 19 Issue 2


The international journal of library assessment, value and impact

Table of contents

Quality in museums and libraries: a comparison of indicators

Roswitha Poll

The purpose of this paper is to define quality criteria for museum work and try to identify indicators for assessing such quality, using the well-known quality indicators for…

Assessment’s role in building student support to facilitate change

Susan Meredith Thompson

The California State University Library successfully improved its library’s hours, including introducing 24-hour access, thanks in part to an assessment process that helped the…

Demonstrating the value of “library as place” with the MISO Survey

Neal Baker, Katherine Furlong, David Consiglio, Gentry Lankewicz Holbert, Craig Milberg, Kevin Reynolds, Joshua Wilson

The purpose of this paper is twofold. It first examines cross-institutional benchmark data about “library as place” from 99 US schools in the Measuring Information Service…

An agile planning and operations framework

Damon Jaggars, DeEtta Jones

The purpose of this paper is to describe the design and implementation of an agile planning and operations framework for an academic research library, designed to facilitate an…

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg