Performance Measurement and Metrics: Volume 1 Issue 3

Strapline:

The international journal of library assessment, value and impact
Subjects:

Table of contents

Two years of impact assessments

Steve Thornton

This paper has been updated from the article ‘The use of an impact survey as a measure of special library performance’, which appeared in the ‘Proceedings of the 3rd…

625

Managing academic information provision with the balanced scorecard: a project of the German Research Association

Klaus Ceynowa

Cost‐efficient, up‐to‐date information provision to meet demand is a prerequisite to the achievement of qualitative teaching and research. Academic libraries are the…

876

The LibQUAL+gap measurement model: the bad, the ugly, and the good of gap measurement

Bruce Thompson, Colleen Cook, Fred Heath

Various measurement models may be employed to obtain attitude or perception data. Some protocols employ a ‘gap measurement model’ to frame perceptions. One important…

1855
Cover of Performance Measurement and Metrics

ISSN:

1467-8047

Online date, start – end:

2000

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Frankie Wilson