Managing academic information provision with the balanced scorecard: a project of the German Research Association

Performance Measurement and Metrics

ISSN: 1467-8047

Publication date: 1 December 2000

Abstract

Cost‐efficient, up‐to‐date information provision to meet demand is a prerequisite to the achievement of qualitative teaching and research. Academic libraries are the leading providers in this field. The controlling of their service provision can be effectively supported by the balanced scorecard performance indicator system. The balancedscorecard contains exclusive evaluations significant to strategy, integrated in a set of perspectives of equal value users, finance, business processes, potentials to produce a balanced overall assessment of the library. The efficiency of academic information provision becomes transparent with the help of the balanced scorecard and also open to regulation, which focuses on strategy.

Keywords

Citation

Ceynowa, K. (2000), "Managing academic information provision with the balanced scorecard: a project of the German Research Association", Performance Measurement and Metrics, Vol. 1 No. 3, pp. 157-164. https://doi.org/10.1108/EUM0000000007217

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 2000, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.