The Learning Organization: Volume 3 Issue 3

Flexible intelligent relationship management: the business success paradigm in a stakeholder society

M.C. McDermott, K.C. Chan

At the macro level, Britain appears set for a major transformation. Opinion polls indicate that the prospect of a “stakeholder society” has greater appeal than a “back to basics”…

Relationship marketing: a universal paradigm or management fad?

Adrian J. Palmer

The business environment of the 1990s has seen a shift in firms’ emphasis away from recruiting new customers, towards nurturing and retaining those that they currently have…

Improving the quality of project appraisal and management: an exercise in organizational learning

C.W. Neale, S. Letza

According to Revans, for an organization to be successful in today’s rapidly changing environment, its capacity to learn must exceed the rate of change imposed on it. Through an…

A learning process model to achieve continuous improvement and innovation

Bill Buckler

According to Revans, for an organization to be successful in today’s rapidly changing environment, its capacity to learn must exceed the rate of change imposed on it. Through an…