Quality Assurance in Education: Volume 3 Issue 3


Table of contents

BS 5750 parts 1 and 2/ISO 9000 (series); 1987 and education – do they fit and is it worth it?

G.D. Doherty

Divided into four sections, first describes the institutionalcontext and why the University of Wolverhampton decided to becomeengaged in a TQM initiative. Next describes how the…


Managing service quality in higher education: the role of the student as primary consumer

Frances M. Hill

Discusses aspects of current service quality theory in the contextof British higher education (HE). Focuses on the role of the student asprimary consumer of HE services (a…


Context specificity and quality continuing professional education. Part 2: towards a meaningful approach

Philip Tovey

The second of two related articles examining quality assurance inuniversity continuing professional education (CPE). Proposes an actionframework which is the outcome of research…


Discussion paper on “Quality assessment: two traditions (a review article)” by Robert Withers

Allan Ashworth, Roger C. Harvey

A large proportion of the text of the article “Qualityassessment: two traditions (a review article)” by Robert Withers (QAE, Volume 3 Number 2, 1995) concerned itself with a…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova