Divided into four sections, first describes the institutional context and why the University of Wolverhampton decided to become engaged in a TQM initiative. Next describes how the university, discovering the TQM approach to be attractive but difficult to target, moved towards BS EN ISO 9001. There is a brief discussion of the pros and cons of each. Outlines some of the fundamental aspects of designing a quality management system, especially understanding the nature of the product and the importance of its design. Finally discusses the costs (which are difficult to assess accurately), and benefits of the exercise to the university, which have been considerable and which will be used as a foundation for the continuous improvement of quality. Also includes a short discussion of the relationship between BS EN ISO 9001, HEFCE quality assessment and HEQC quality audit.
Doherty, G.D. (1995), "BS 5750 parts 1 and 2/ISO 9000 (series); 1987 and education – do they fit and is it worth it?", Quality Assurance in Education, Vol. 3 No. 3, pp. 3-9. https://doi.org/10.1108/09684889510093488Download as .RIS
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