Quality Assurance in Education: Volume 29 Issue 4


Table of contents - Special Issue: Quality assurance in an era of sudden on-line education

Guest Editors: Jeffrey W. Alstete, Heidi Flavian, Krassie Petrova

An investigation of quality assurance practices in online English classes for young learners

Serhat Inan, Mehmet Karaca

The main purpose of this study was to explore the quality assurance practices in teaching English to young learners (TEYL) settings during the sudden switch to digital education…

We have efficacy but lack infrastructure: teachers’ views on online teaching learning during COVID-19

Arnab Kundu, Tripti Bej

The coronavirus (COVID-19) pandemic led education institutions to move all face-to-face (F2F) courses online. The situation is unique in that teachers and students can make a…


An exploratory assessment of the educational practices during COVID-19

Vibhash Kumar, Ashima Verma

This study aims to address the state of teaching-learning during the COVID-19 pandemic by assessing the pedagogies used, evidence collected, best practices used and technologies…


Rapid, centralised decision-making in a higher education emergency

Brigid Freeman, Peodair Leihy, Ian Teo, Dong Kwang Kim

This study aims to explain the primacy that rapid, centralised decision-making gained in higher education institutions during the COVID-19 pandemic, with a particular focus on…

Leaning online education during COVID-19 pandemic – attitudes and perceptions of non-traditional adult learners

Jitendra Singh, Barbara Matthees, AnaLisa Odetunde

The purpose of this paper is two-fold: to describe how Lean methodology can be used, during the COVID-19 pandemic, to enhance the learning experience for non-traditional adult…


An evaluation of the impact of confinement on the quality of e-learning in higher education institutions

Soujata Rughoobur-Seetah, Zuberia Aminah Hosanoo

Technology acceptance research in the L&T contexts has a necessity for enabling the significant inclusion of technology in educational settings (Scherer et al., 2019). Despite the…


E-teaching satisfaction in a black swan moment: the effect of student engagement and institutional support

Firdaus Basbeth, Roselina Ahmad Saufi, Khaeruddin Bin Sudharmin

Assessing the impact of hygiene factors on faculty motivation and satisfaction in online teaching will advance the literature. It will especially demystify that both factors…

COVID-19 and rapid digitalization of learning and teaching: quality assurance issues and solutions in a Sino-foreign higher education institution

Stuart Perrin, Ling Wang

This paper aims to report and analyze the lessons learnt from a case study of the implementation of the move from onsite to online learning at a Sino-Foreign higher education…


The effects of perceived quality differences between the traditional classroom and online distance learning on student satisfaction: evidence from COVID-19 pandemic in Indonesia


This study aims to investigate the aspects of perceived quality differences that influence student satisfaction when the mode of learning is changed from the traditional classroom…


Student satisfaction on the implementation of the online undergraduate thesis examination: a PLS-SEM analysis

Sri Astuti, Diki Rukmana

The covid-19 pandemic that hit the world has caused several changes in the higher education service sector, including the implementation of the undergraduate thesis examination…

Are university teachers ready to use and adopt e-learning system? An empirical substantiation during COVID-19 pandemic

Soumendra Kumar Patra, Bijaya Kumar Sundaray, Durga Madhab Mahapatra

To overcome the spread of the noble coronavirus, the lockdown was imposed on March 25, 2020 by the Government of India which adversely affected the education system in the country…


Jamaican high school students satisfaction during the COVID-19 lockdown

Paul Golding, Camille Althea Jackson

Amid the worldwide lockdown and emergency transition to online classes caused by the COVID-19 pandemic, this paper aims to examine high school students’ satisfaction in this…


CALL in a social context: reflecting on digital equity, identity, and interaction in the post-COVID age

Michael Dean Smith

Following education’s recent and abrupt reliance on technology-mediated pedagogies, the novel coronavirus pandemic has, in many instances, highlighted the unpreparedness of…

Online examination: a feasible alternative during COVID-19 lockdown

Choon Yong Alex Tan, Kye Mon Min Swe, Veronica Poulsaeman

The purpose of this case study is to share the authors’ involvement and observation in adopting online exam as an evaluation tool, in the hope that others may too be able to adapt…

Cover of Quality Assurance in Education



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Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova