Quality Assurance in Education: Volume 16 Issue 4


Table of contents

A conceptual framework to help evaluate the quality of institutional performance

Juha Kettunen

This study aims to present a general conceptual framework which can be used to evaluate quality and institutional performance in higher education.


Applying services marketing principles to postgraduate supervision

Stephen Dann

The paper aims to describe the application of two key service quality frameworks for improving the delivery of postgraduate research supervision. The services quality frameworks…


Approaches to the validation of quality frameworks for e‐learning

Alistair Inglis

This paper aims to compare the ways in which a range of quality frameworks have been validated and to identify a number of factors that have an impact on validation processes.


Developing (authentic?) academic writers

Graham Badley

This paper seeks to consider whether the notion of authenticity is useful or meaningful in the context of developing academics as writers.


Developing supply chain management program: a competency model

Matthew H. Sauber, Hugh B. McSurely, V.M. Rao Tummala

This paper aims to show the process of designing and measuring learning competencies in program development.

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Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova