Quality Assurance in Education: Volume 14 Issue 2


Table of contents

Using enablers of the EFQM model to manage institutions of higher education

Arturo Calvo‐Mora, Antonio Leal, José L. Roldán

To analyse the implicit relationships among enabler agents of the European excellence model to serve as a framework for the management and improvement of the quality in higher…


Evaluating quality management in university departments

Nina Becket, Maureen Brookes

Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical…


Benchmarking learning and teaching: developing a method

Cheryl Henderson‐Smart, Tracey Winning, Tania Gerzina, Shalinie King, Sarah Hyde

To develop a method for benchmarking teaching and learning in response to an institutional need to validate a new program in Dentistry at the University of Sydney, Australia.


Achieving excellence through innovative approaches to student involvement in course evaluation within the tertiary education sector

Rod Gapp, Ron Fisher

The paper presents a new paradigm for implementing action learning in a key subject area in a program.


Workplace stress and the student learning experience

Anne Stevenson, Sarah Harper

To investigate the possible effects of workplace stress in academics on the student learning experience.


What did you get? A faculty grade comparison

Joseph K. Cavanaugh

This study investigates how the increased use of part‐time and nontenure‐track instructors may result in grade inflation.

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova