Quality Assurance in Education: Volume 13 Issue 4


Table of contents

A history and critique of quality evaluation in the UK

Lee Harvey

To provide a history of the emergence of quality systems from the mid‐1980s. To show how quality became a primary policy concern in higher education policy. To map the development…


The quest for world class university: Quality assurance and international benchmarking in Hong Kong

Ka‐ho Mok

This paper sets out in the wider context of globalization to examine how and what specific reform strategies the Government of the Hong Kong special administrative region (HKSAR…


HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector

Firdaus Abdullah

The purpose of this paper is to empirically test a new industry‐specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality…


Undergraduate students' performance: the case of University of Malaya

Ervina Alfan, Nor Othman

The purpose of this study is to determine the undergraduate students' performance in the Faculty of Business and Accountancy, University of Malaya and the factors influencing the…


Discourses of change ownership in higher education

Lionel Boxer

This paper demonstrates how the positioning of self and others affects change in higher education.

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova