International Journal of Contemporary Hospitality Management: Volume 34 Issue 1

Dining in the sharing economy: a comparison of private social dining and restaurants

Pearl M.C. Lin

In view of the intense competition between businesses in the sharing economy and the conventional hospitality industry, this study aims to compare consumers’ private social dining…

Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics

Kevin Kam Fung So, Hyunsu Kim, Somang Min

This paper aims to investigate the roles of different types of customer value in influencing in customer evaluations of Airbnb. In particular, this study empirically tests the…

Sentiment analysis in hospitality and tourism: a thematic and methodological review

Fuad Mehraliyev, Irene Cheng Chu Chan, Andrei Petrovich Kirilenko

This study aims to conduct a systematic review and critically analyze the sentiment analysis literature in hospitality and tourism from methodological (data sets and analyzes) and…

Fly me to the moon: from corporate branding orientation to retailer preference and business performance

Pantea Foroudi, Mohammad Mahdi Foroudi, Maria Palazzo, Bang Nguyen

The airline aviation industry is both capital-intensive and competitive. Hence, the evolution of the sector needs original marketing strategies. To study the relationships between…

Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust

Fei Hao, Kaye Kye-Sung Chon

Draws from the equity theory and customer equity literature, this study aims to argue that the implementation of contactless service as an innovative service design in the…

Principles of foodservice ethics: a general review

Amit Sharma, Phillip M. Jolly, Robert Magneson Chiles, Robin B. DiPietro, Angeline Jaykumar, Hema Kesa, Heather Monteiro, Kevin Roberts, Laure Saulais

Moral aspects of food are gaining increased attention from scholars due to growing complexity of the food system. The foodservice system is a complex arrangement of stakeholders…

The changing determinants of tourists’ repurchase intention: the case of short-term rentals during the COVID-19 pandemic

Ivana Načinović Braje, Anna Pechurina, Nilay Bıçakcıoğlu-Peynirci, Cristina Miguel, María del Mar Alonso-Almeida, Carlo Giglio

Adopting Ajzen’s theory of planned behaviour theoretical framework, this paper aims to explore repurchase intentions among short-term rental users and changes in determinants of…

Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence

Erin Yirun Wang, Lawrence Hoc Nang Fong, Rob Law

This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics…

Gastronomic trends and tourists’ food preferences: scale development and validation

Reha Kılıçhan, Kurtuluş Karamustafa, Kemal Birdir

Food experience is gaining importance in the increase of sustainable competitiveness of tourism businesses, hence the importance of food consumption measurement in the context of…

Big data and analytics in hospitality and tourism: a systematic literature review

Marcello Mariani, Rodolfo Baggio

The purpose of this work is to survey the body of research revolving around big data (BD) and analytics in hospitality and tourism, by detecting macro topical areas, research…

How the creative mindset affects entrepreneurial success in the tourism sector: the mediating role of innovation capability

Natthawut Yodchai, Pham Thi Minh Ly, Lobel Trong Thuy Tran

This study aims to adopt implicit theory (IPT) to develop a creative mindset model and drive entrepreneurial success through innovation capability (IC).

From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context

Mingfei Li, Shanshan Huang, Aimin Deng, Billy Bai, Shoujiang Zhou

Drawing on self-determination theory and insights from the literature on service-dominant (S-D) logic and value co-creation, this paper aims to investigate the impacts of an S-D…

Talent management in hospitality and tourism: a systematic literature review and research agenda

Foteini Kravariti, Katerina Voutsina, Konstantinos Tasoulis, Chianu Dibia, Karen Johnston

This study aims to provide a systematic literature review (SLR) of extant research on talent management (TM) in hospitality and tourism (H&T). The objectives are first, to offer…

Addicted to cruises? Key drivers of cruise ship loyalty behavior through an e-WOM approach

José Ignacio Castillo-Manzano, Mercedes Castro-Nuño, Rafael Pozo-Barajas

This paper aims to identify the drivers that explain loyalty behavior in cruise tourism with the aim of achieving a better understanding of repeat cruisers’ intentions to sail on…

The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China

Shaolong Sun, Fuxin Jiang, Gengzhong Feng, Shouyang Wang, Chengyuan Zhang

The purpose of this study is to provide better service to hotel customers during the COVID-19 era. Specifically, this study focuses on understanding the changes in hotel customer…

Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender

Víctor Martínez-Molés, Timothy Hyungsoo Jung, Carmen Pérez-Cabañero, Amparo Cervera-Taulet

This study aims to apply theory on consumer learning in virtual experiences to compare how media technologies (i.e. virtual reality [VR] and standard websites) and users’ gender…

Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry

Alireza Nazarian, Ehsan Zaeri, Pantea Foroudi, Amir Reza Afrouzi, Peter Atkinson

Studies have shown that due to the high direct and indirect costs of staff turnover, there is a need for managers to use approaches that engender a feeling that the organisation…