International Journal of Contemporary Hospitality Management: Volume 21 Issue 4

Identifying the underlying structure of perceived service fairness in restaurants

Young Namkung, SooCheong (Shawn) Jang, Barbara Almanza, Joe Ismail

This paper aims to examine the applicability of fairness concepts as a lens for evaluating services in restaurants addressing service fairness issues within, as well as outside…

Activity‐based pricing: can it be applied in restaurants?

Carola Raab, Karl Mayer, Stowe Shoemaker, Steve Ng

This paper aims to demonstrate how activity‐based pricing can be applied in a restaurant setting by combining the use of price sensitivity measurement with activity‐based costing.

Have budgetary controls in the US club industry changed from the mid‐1980s to the twenty‐first century?

Seonghee Oak, Raymond S. Schmidgall

The purpose of this paper is to understand whether budgetary controls at clubs have changed from the mid‐1980s to the first decade of the twenty‐first century.

The role of employees in encouraging customer adoption of new gaming machine payment technologies

Sharen Nisbet

This paper aims to explore the adoption of cashless, card‐based gaming machine payment systems from the organisational perspective, with an emphasis on the role of employees as…

An exploratory study of US lodging properties' organizational practices on employee turnover and retention

Elisa Moncarz, Jinlin Zhao, Christine Kay

The purpose of this paper is to investigate US lodging properties’ organizational employee‐retention initiatives and practices, and to examine the impact of those initiatives on…

Intervention improves restaurant employees' food safety compliance rates

Valerie K. York, Laura A. Brannon, Carol W. Shanklin, Kevin R. Roberts, Betsy B. Barrett, Amber D. Howells

This paper aims to evaluate the relative effectiveness of four‐hour ServSafe^® food safety training, a theory‐based intervention targeting food service employees' perceived…

The productivity and competency of information technology in upscale hotels: The perception of hotel managers in Turkey

Ersem Karadag, Sezayi Dumanoglu

This paper aims to examine and analyze the findings of an empirical survey of the productivity of guest‐related IT applications and perceptions of hotel managers on IT competency…

An exploratory study of competitive strategies among hotels in a small developing Caribbean state

Cristina Jönsson, Dwayne Devonish

The purpose of this paper is to examine a typology of competitive strategies, which has not been extensively researched in the context of the accommodation sector in Barbados, a…

Nature and Tourists in the Last Frontier: Local Encounters with Global Tourism in Coastal Alaska

Mark J. Okrant

Editorial

Fevzi Okumus