International Journal of Contemporary Hospitality Management: Volume 20 Issue 1

Does national culture affect hotel managers' approach to business strategy?

The purpose of this paper is to empirically examine the potential impact of the cultural dimension of power distance on hotel managers' approach to business strategy development.

Technological innovation supporting different food production philosophies in the food service sectors

The purpose of this paper is to identify technological challenges and innovative solutions in each of the food production philosophies in the food service sector, namely…

The UK licensed trade: Making the case for a professional body and career framework

The purpose of this paper is to investigate the need for the creation of a professional body whose membership would be essential for those wishing to hold a licence for the…

ROI is MIA: why are hoteliers failing to demand the ROI of training?

Purpose – The purpose of this paper is to investigate the approaches used by leading lodging properties to assess the costs and contributions of training. The study also…

Resort spas: how are they massaging hotel revenues?

The purpose of this paper is to illustrate financial benefits of spa operations in resorts by developing a spa revenue contribution technique/method.

How can organizational leaders really lead and serve at the same time?

The purpose of this paper is to conceptualize a new paradigm that challenges managers of hospitality services to include the component of corporate social responsibility (CSR…

No plantation work here: contemporary HR practices in Caribbean hotels

The purpose of this paper is to determine the extent to which Caribbean hotels are managed in a way that is reminiscent of the plantation system.

Do small and medium‐sized hotels exploit search engine marketing?

The purpose of this paper is to investigate how small‐ and medium‐sized hotels use search engine marketing (SEM) to make their hotels (services and products) more visible and…

The role of trust in employee‐manager relationship

The purpose of this paper is to examine the effects of trust on an employee's job satisfaction and dedication. This study also extends Flaherty and Pappas's findings regarding the…

Editorial