No plantation work here: contemporary HR practices in Caribbean hotels

Anne P. Crick (Department of Management Studies, University of the West Indies, Mona, Kingston, Jamaica)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 8 February 2008

Abstract

Purpose

The purpose of this paper is to determine the extent to which Caribbean hotels are managed in a way that is reminiscent of the plantation system.

Design/methodology/approach

Surveys are used to determine the human resource challenges and the responses to these challenges in three Caribbean destinations. Survey data is collected from 110 respondents including hotel employees, hotel managers and owners, human resource managers, policy officials and trade union officials.

Findings

The study determined that service excellence is a competitive strategy in the three destinations and managers therefore seek to attract and retain the best performers. Working individually and cooperatively with government and other tourism stakeholders, managers have therefore created a work environment that is empowering and participative rather than one that is reflective of the plantation era.

Research limitations/implications

The study is limited to the English‐speaking Caribbean and may therefore not be generalisable to the wider Caribbean. Future research should also examine the views in more detail through focus groups.

Originality/value

The paper responds to a commonly held view about tourism by providing an updated and more comprehensive view of the practices in Caribbean hotels. It also differentiates between the practices of small and large hotels.

Keywords

Citation

Crick, A. (2008), "No plantation work here: contemporary HR practices in Caribbean hotels", International Journal of Contemporary Hospitality Management, Vol. 20 No. 1, pp. 79-89. https://doi.org/10.1108/09596110810848596

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.