The TQM Magazine: Volume 9 Issue 3

Nice guys finish first: how ‐ and why ‐ to apply TQ disciplines to social responsibility issues

John Peters

Describes some of the shortcomings of the traditional approaches to business ethics in organizations, posing the question “Can capitalism co‐exist with social concern?” Discusses…

The implementation of quality management tools and techniques: a study

H.S. Bunney, B.G. Dale

Outlines the main findings of a longitudinal study into the use and application of quality management tools and techniques in a speciality chemicals manufacturer. Finds that the…

Implementation of ISO 9000 or Ford’s Q1 Award: effects on organizational knowledge and application of TQM principles and quality tools

Bob Stephens

Compares three different groups of employees, within Ford Australia, to determine the extent to which TQM principles and quality tools are applied. By means of a survey instrument…

Improving the quality of support staff personnel

Jaideep Motwani, Ashok Kumar

By means of a case study, illustrates how a Midwest service organization in the USA was able to improve the efficiency and productivity of its support staff. Suggests that the…

Improving business performance through developing a corporate culture

Zahir Irani, John M. Sharp, Mike Kagioglou

In today’s competitive environment, global competition has forced many companies to seek ways in which to improve their manufacturing performance. Describes a case study of a…

Total quality “down under”: the Australian Quality Award ‐ an innovative model for Business Excellence

K.J. Zink, A. Schmidt, W. Voß

Notes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award…

Establishing quality systems in research institutes: a progress report

T. Pfeifer, M. Wunderlich

In Europe quality systems have been adopted successfully in many key sectors. Particularly, the ISO 9000 series of standards is applied widely. Research institutes are now showing…

Using improper costing methods may lead to losses

Guy G. Esculier

The first step in sound business management is to realize that accounting reports complying with tax rules are improper for profit control as quicker and higher frequency…

Underpinning modern project management with TQM principles

David J. Bryde

Draws on the experiences of the author working in various project management positions to illustrate the application of TQM to the process of modern project management. Provides…