In today’s competitive environment, global competition has forced many companies to seek ways in which to improve their manufacturing performance. Describes a case study of a small/medium subcontract jobbing shop situated in the industrial heart of North West England, and explains how, despite considerable setbacks and hardship, the company managed to develop, integrate and sustain a number of key enablers into their corporate culture. Describes the organizational culture within which an approach to leadership, continuous improvement, innovation and employee development has allowed the entire workforce to continue their quest for total quality. Concludes by describing how these key enablers have considerably improved the organization’s performance and contributed towards its success and growth, resulting in a positive proactive culture based on best practices.
Irani, Z., Sharp, J. and Kagioglou, M. (1997), "Improving business performance through developing a corporate culture", The TQM Magazine, Vol. 9 No. 3, pp. 206-216. https://doi.org/10.1108/09544789710168993Download as .RIS
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