International Journal of Health Care Quality Assurance: Volume 8 Issue 5
Addressing the issues of management and quality
Table of contents
Improving the peri‐operative experience a multidisciplinary team approach
Christopher Johns, Linda SummerbellDescribes the clinical audit forum of anaesthetists in North TeesNHS Trust with particular reference to patients’ peri‐operativeexperience. Shows that a designated waiting room in…
Economic evaluation of quality assurance programmes
M.B. RobinsonSubstantial investments are now being made in quality assuranceprogrammes throughout the developed world. Proposes that economicevaluation is one approach to justifying these in…
A real job for managers in the health service
Richard DavisSuggests that current conditions in and around the NHS are creatingstressed and difficult work for NHS managers – this obscures thefact that, in common with all managers in the…
Complaints management – in‐depth review
Brian J. DonnellyIntroduces the Complaints Manager program from Health‐TEC toaddress the problems involved in complaints management and control inthe health service. Shows the main screens…
Planning and management tools to help with provision of effective health care
Alan StockleyIntroduces the Planman system of techniques and diagrams. Describeseach tool and how it should be used. Suggests that this system couldmeet many of the planning and management…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar