Complaints management – in‐depth review

Abstract

Introduces the Complaints Manager program from Health‐TEC to address the problems involved in complaints management and control in the health service. Shows the main screens available for data input. Demonstrates the wide range of reports which can be generated. Suggests that the Complaints Manager program provides an efficient and low‐cost means of keeping complaints under control.

Citation

Donnelly, B.J. (1995), "Complaints management – in‐depth review", International Journal of Health Care Quality Assurance, Vol. 8 No. 5, pp. 17-23. https://doi.org/10.1108/09526869510090992