International Journal of Health Care Quality Assurance: Volume 13 Issue 7
Addressing the issues of management and quality
Table of contents
A study of patients’ expectations and satisfaction in Singapore hospitals
Puay Cheng Lim, Nelson K.H. TangIn today’s highly competitive healthcare environment, hospitals increasingly realise the need to focus on service quality as a means to improve their competitive position…
The assessment of quality in medical diagnostic tests: a comparison of ROC/Youden and Taguchi methods
Tolga Taner, Jiju AntonyDiagnostic tests are widely used in many areas of modern technological society, but they are of particular importance in medicine, where early and accurate diagnosis can decrease…
Responding to diversity: the Primary Care Group in the NHS
Stephen Willcocks, Antony ConwayThe paper attempts to examine the development of Primary Care Groups in the NHS, utilising a conceptual framework taken from relationship marketing. In particular, it looks at a…
The theory and methodology of provider profiling
Jessie L. TuckerPhysician profiling is the comparison of physician practice patterns to determine the existence and effects of significant differences in outcomes. To optimize care quality, these…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar