Table of contents
Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK
Eldon Y. Li, Xiande Zhao, Tien‐sheng LeeThe banking industry in Hong Kong plays a significant role in the international financial arena. Because of increasingly competitive pressure from domestic and overseas banks…
Analysis of quality management practices in services
Ravi S. Behara, David E. GundersenTheory building efforts in quality management have begun in earnest. However, while services continue to dominate the developed economies of the world, these studies have mostly…
Quality/productivity practices and company performance in China
Ching‐Chyi Lee, Tien‐Sheng Lee, Catherine ChangExamines the relationships between quality and productivity improvement approaches currently adopted by Chinese firms and the quality, operating, and financial performances of…
A power approximation model for the joint determination of X and R control chart parameters
René GélinasDiscusses the problem of the joint determination of the parameters for X and R control charts. A simple heuristic, called a power approximation, is presented. The power…
Average type‐II censoring times for two‐parameter Pareto and Rayleigh distributions
Kuo‐Ching Chiou, Lee‐Ing TongReliability engineers must not only consider the consumption of energy, capital and material resources, but also seek more economic means of completing experiments effectively…
A knowledge‐based system as a design aid for quality assurance information systems
A.S. Nookabadi, J.E. MiddleThe objective of an effective quality assurance system should be to assist a company to satisfy customer needs and expectations while, at the same time, helping to protect the…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony