The Contribution of Love, and Hate, to Organizational Ethics: Volume 16

The purpose of this paper is to engage in an in-depth examination of the infused virtue of charity as it is taken up in the Summa Theologiae of St. Thomas Aquinas. Aquinas’ elaboration of the interior and exterior effects of charity is used to prescribe a normative management pathway. The methodology is a conceptual/theoretical one. The paper underlines the relevance of love to managerial work. Human dignity and the proper end of organizational endeavor are highlighted. The paper pulls forward the insights on charity of the great medieval scholar St. Thomas Aquinas as they apply to contemporary management practice.

The research problem investigated in this paper addresses how love can intentionally be reflected in decision-making processes. The study is built on a theoretical and a practical foundation. The theoretical foundation comprises two parts with perspectives from theology and organizational theory. The practical foundation is derived from field research in the area of public administration and church leadership. Examples from field research indicate that trust and building of relationship will change adversarial behaviour into cooperative behaviour. Three network strategies are identified to make decision-making intentionally relational. The conceptual contribution is original, although the authors draw on existing insights from theology and public administration.

We examine the emotional lives of the loyal opposition: those who remain steadfast in their duty-oriented, deontological ethical commitment to their workplace organization, but are in conflict with the dominant, utilitarian ethical view emphasizing practicality and revenue. When one is an “outsider” or even an “outcast” due to their deontological ethics, this conflict between personal and organizational ethics can result in a wide variety of emotions ranging from fear and sadness to alienation, and even rarely, to joy. Using qualitative methods, we analyze interview and observational data sets from two distinct populations within different workplace organizations: non-profit human service workers and faculty members who teach ethics in business schools. In both data sets, negative and positive emotions were experienced by participants immersed in a workplace environment characterized by ethical conflict. Though tension between the deontological and utilitarian ethical positions generated powerful emotions among the employee populations, it was not necessarily detrimental to the organization and in fact seemed to have a constructive, steadying influence. Ethical conflict can be constructive, function to make an organization stronger, and contribute positively to organizational success. The likelihood of positive outcomes increases if the emotional work entailed is sufficiently recognized and addressed.

With respect to university technology transfer, the purpose of this paper is to examine the literature focused on the relationship between university research faculty and technology transfer office staff. We attempt to provide greater understanding of how research faculty’s personal values and research universities’ organization values may differ and why. Faculty researchers and tech transfer office (TTO) staff are perceived to be virtuous agents. When both are meeting each other’s needs, a “love” relationship exists. However, when these needs are not met, a “hate” relationship exists that is replete with doubt and uncertainty. This doubt and uncertainty creates tension and subsequent conflicts. There are many accounts where faculty researchers have not followed university policies and expectations, often violating policy and ethical standards. Likewise, faculty report numerous examples of how TTO staff members’ negligence in servicing their attempts to be good institutional citizens have failed them. This paper explores this love/hate relationship and reveals numerous conflicts that call into question ethical concerns. It also provides a set of recommendations for reducing and potentially alleviating these concerns. Literature review. Results from a thorough review of the literature on the relationship between faculty and university TTOs reveals that perceived job insecurity is the primary reason that some research faculty members as well as some TTO staff, unethically violate their university policy to disclose invention disclosures and select to not provide full services, respectively. One way to alleviate the conflict between faculty’s personal values regarding their inventions and university’s organizational values is to enact measures that build trust and reduce insecurity among faculty members and TTO staff. In this paper, we not only examine this faculty/TTO staff ethical conflicts, but we offer a set of recommendations that we believe will reduce the likelihood of unethical behavior while encouraging greater institutional commitment and trust.

Consideration of the micro-foundations of sustainability, arising from an empirical study of Conscious Corporate Growth in business enterprises, shows the capacity of firms to act as a vehicle to nurture virtue and human well-being. The example of love is used to examine the capacity of individuals and organizations to engage in such activity. We are unable to understand love without direct experience of it. That experience may help us to engage in similar activity, through mindfulness and other contemplative practices, to train ourselves and our organizations in conscious sustainability.

The themes of love, commitment and honour are explored within the context of the American Mafia. In most capitalist-focussed conventional organizations managers acquire assets and income through exchanges, through wages, direct operations and build cultures and cultural norms (Friedman, 1970). The authors argue the Mafia organization has similarities and differences to conventional organizations, differences being in how money is acquired and in ethical behaviours which could be described as counter to what is the expectation of conventional organizations. Parallel to the Christian Ten Commandments, baptism and initiation rituals existing within the Mafia are drawn that provide insights into Mafia values that guide behaviours. Honour as a key Mafia value is argued in this article as being a misnomer, being more reflective of dishonourable values of revenge, fear and punishment. Love and commitment within Mafia families ¹ including roles of women are examined. It appears that love for family appears secondary to primary commitment to the Mafia Family. This paper contributes to literature on the Mafia in highlighting how ‘love’ and virtues are relative terms from which unethical acts can be justified within Mafia codes of behaviours. Also highlighted is that organizations valuing vice can survive and sustain if shrouded in secrecy rather than transparency. In the Mafia organization as in conventional organizations, codes of behaviours and commitment central to all money-making organizations are a key to survival.

United Nations Secretary-General Kofi Annan’s creation of the United Nations Global Compact (UNGC) in 1999 inspired great hopes. As we explain, however, the noble initiatives of the UNGC are undermined by the arms industry. Arms are expensive. The expenditure on arms diverts a nation’s “resources from ‘productive’ to ‘unproductive’ ends.” The arms industry is a major employer in most arms manufacturing nations. It generates much needed revenue for those countries. Therefore, attempts at thwarting the supply of arms are doomed to failure. Instead of halting the supply of arms, we argue as to the advantages of restraining the demand for arms. Michael Walzer is the only moral philosopher who has considered the ethics of appeasement. We explore Walzer’s arguments for appeasement and consider how a United Nations Secretary-General could appease those nations demanding arms. In doing so, the UN Secretary-General would make it possible for the UNGC to achieve what was initially envisaged for the UNGC.

The main purpose of this conceptual paper is drawing up a framework to assess the company responsibility regarding culture and fine arts. Since a rich cultural life requires variety and commitment to innovative and bold forms of cultural activity, the model should measure the corporate commitment to fostering axiological pluralism in the cultural sphere. A subordinate purpose is testing that model using primary data on the biggest Spanish listed companies. First, we define the corporate cultural responsibility (CCR) as a specific field of the corporate social responsibility. Second, we defend that corporate citizenship involves accepting some risks to be in line with the public expectations on arts and culture. Third, it is proposed an assessment model that takes into account the kind of cultural activities promoted by the firms, from conventional and uncommitted to innovative and provoking. The model makes possible to rank the companies according to the quality of their CCR and take into account the influence of size and sector. The model reveals whether firms support conventional versus challenging cultural activities. This should be taken into consideration both by CSR managers and policy makers. In spite of the mounting economic significance of symbols and creativity, there is still little literature that specifically addresses the role of firms regarding arts and culture as another facet of their responsibility as corporate citizens.

In this paper we propose a typology of firm-stakeholder relationships based on four different states of consumption, leading to a new model of business commitment to responsible consumption. In developing this typology, we apply a physiological theory of consumption to define business as a nexus of activities capable of producing four different types of value: subsistence, growth, indifference and excess. The model represents a more coherent conceptualization of business management, drawing upon long-term multi-dimensional value management in firm-stakeholder relations. Thus, in our model, we establish normative connections between value creation and responsible consumption, and indicate more specific measures of value creation for stakeholders, by promoting subsistence and growth, and discouraging indifference and excess. We are thus taking value creation stakeholder theory one step further, by exploring how different levels of value or utility could inform integrative, convergent value creation processes within the firm as a network of stakeholders.