Siemens Dematic is honoured with the 2003 Gold Equipment Vendor Award for Siplace Service and Support

Soldering & Surface Mount Technology

ISSN: 0954-0911

Article publication date: 1 August 2004

Keywords

Citation

(2004), "Siemens Dematic is honoured with the 2003 Gold Equipment Vendor Award for Siplace Service and Support", Soldering & Surface Mount Technology, Vol. 16 No. 2. https://doi.org/10.1108/ssmt.2004.21916bab.030

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited


Siemens Dematic is honoured with the 2003 Gold Equipment Vendor Award for Siplace Service and Support

Siemens Dematic is honoured with the 2003 Gold Equipment Vendor Award for Siplace Service and Support

Keywords: Siemens, Awards

Sisemens Dematic Pte Ltd, Electronics Assembly Systems, Singapore received the Gold Equipment Vendor Award from Seagate Technology, a world leader in hard disk drive products, in recognition of its overall service performance to Seagate among all equipment suppliers. Awards were given by Seagate to equipment vendors who participated in the Equipment Reliance Program implemented in Seagate to focus on reducing operation wastages in electronics assembly. The category of equipment vendor was newly consolidated into one from the previous diversified machine categories.

"Siemens Dematic is pleased to be awarded for its overall service and support performance by an industry leader like Seagate," says Mr Siegfried Neubauer, Vice-President of Electronics Assembly Systems, Siemens Dematic Pte Ltd, Singapore. "This award demonstrates that Siemens Dematic has successfully and continuously been providing value-added services and support to customers' varying needs."

The awards are given to suppliers based on their ability to support Seagate's supply chain management objectives in the following areas: technical knowledge sharing, responsiveness in service and spare parts supply, effectiveness in providing solutions, efficient consignment management and overall supplier performance.

"We expect from our suppliers the same standards of support for our factories in South East Asia as well as in China. Siemens Dematic offered us solutions with the highest levels of service and support from basic Siplace machine services to maintenance contracts and warranty extension agreements designed to support us to increase our productivity and quality," said Dr Chuah Chong Lim, Executive Director for Operations, Electronic Assembly Operations, Seagate Technology International.

Siplace Services are based on standardized global modules, such as training, hotline support, on-site support, and fast and efficient spare parts supply. Our customers are provided with the same level of quality support no matter where they are located around the world by our team of highly skilled, professional engineers. The refined and tailored Siplace Global Services strategy for the complete customer life cycle provides value added assistance and helps customers to attain optimum production conditions and efficiency.

For further information, visit the Web site: www.siplace.com