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Focus on the Web
CRM-forum, recently acquired by and now combined with InsightExec, is an independent online resource center for CRM professionals in the business-to-consumer market. The site's aims of keeping these professionals up to date with developments in this field are achieved through its attention in providing news and comment, an industry events timetable for professional development, discussion of new products in the marketplace and expert advice from industry leaders, academics and writers. Free registration at the site requires but a few minutes and asks for the usual business demographic information but from there, visitors have wide access to the features library and a collection of newswires. Keep an eye on further developments from this newly combined site.