Citation
(2001), "Beyond ISO 9000: How to Sustain Quality in a Dynamic World", Measuring Business Excellence, Vol. 5 No. 1. https://doi.org/10.1108/mbe.2001.26705aae.004
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
Beyond ISO 9000: How to Sustain Quality in a Dynamic World
W. StimsonAmacomMay 1999ISBN: 0814403921$35.00
Contends that obtaining ISO certification for a quality system standard requires a short-term certification effort and a long-term sustaining effort. Cites three dynamic properties with which to be concerned – stability, capability and improvability – and the controls to achieve and sustain them. Focuses as much on what should be considered before registration as on sustainment after registration, but less intellectual rumination and more "how-to's" would have been useful for the reader trying to plan what to do after receiving an ISO certificate. Does not constitute a "must-read", but is a thought stimulator for those approaching certification.