Keywords
Citation
(2000), "Survey of ILL delivery times in Australia", Interlending & Document Supply, Vol. 28 No. 2. https://doi.org/10.1108/ilds.2000.12228bab.007
Publisher
:Emerald Group Publishing Limited
Copyright © 2000, MCB UP Limited
Survey of ILL delivery times in Australia
Survey of ILL delivery times in Australia
Keywords Surveys, Interlending, Libraries, Australia, Delivery services
In 1999 the National Resource Sharing Working Group (NRSWG), which was set up by the National Library of Australia to promote a reliable and cost-effective interlending system, undertook a survey of ILL delivery times. The survey collected information from a range of libraries across Australia on the time taken by postal and courier systems to deliver material requested by standard interlibrary loan.
ILL postal delivery times are a key part of overall ILL turnaround time. While postal delivery is often considered an area outside the control of ILL staff, it impacts on perceived library performance in delivering ILL services and impacts on service standards, both individual and national. This survey goes some way towards highlighting areas of possible improvement by Australian libraries.
The results of the survey have been released as a report entitled "In the Mail: report on the survey of inter-library loan delivery". The report also raises important issues related to the involvement of ILL staff in organisations' decisions about postage and carrier services, contractual and other agreements and performance measurement.
The report can be found at the NRSWG Web page at: http://www.nla.gov.au/initiatives/nrswg/
Source: Press release