(2004), "End of the peer", International Journal of Productivity and Performance Management, Vol. 53 No. 7. https://doi.org/10.1108/ijppm.2004.07953gaa.007
Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited
End of the peer
I have been involved in a peer review process today … looking at a department very much like the one I run but in another organisation. Of course, I learnt as much about my own department as the one I was reviewing. Every time an issue was raised, I was able to reflect on whether we did it as good as … better than … or just differently. It was very rewarding and I will definitely change some things over the next few weeks when I get back to the ranch and discuss some ideas with my team. I recommend the process … very similar to benchmarking but using just one (friendly) other organisation.