Government progress

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 1 July 2004



(2004), "Government progress", International Journal of Productivity and Performance Management, Vol. 53 No. 5.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

Government progress

The UK has performed well in the latest European-wide benchmark survey of e-government – but is still only halfway up the table. The recent report ranked the UK as sixth for availability of online public services and eighth in sophistication of 20 key services.

The survey, the fourth of its kind, was carried out by Cap Gemini Ernst & Young as part of the European Commission’s e-Europe programme. It examined e-services in EU member states plus Iceland, Norway and Switzerland.

Sweden leads the ranking in sophistication, with a score of 87 per cent followed by Denmark and Ireland with 86 per cent each. The UK was halfway down the table at eighth place with 71 per cent, just behind France. The bottom three were Greece, Germany and Luxembourg.

In the second league table, the number of transactional services available online, the UK scored sixth place with 50 per cent. The top three were Denmark (72 per cent), Austria (68 per cent) and Sweden (67 per cent). Luxembourg trailed the table, managing a score of 15 per cent.

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