2010 Awards for Excellence

Citation

Snider, B. (2010), "2010 Awards for Excellence", International Journal of Operations & Production Management, Vol. 30 No. 12. https://doi.org/10.1108/ijopm.2010.02430laa.002

2010 Awards for Excellence

Article Type: 2010 Awards for Excellence From: International Journal of Operations & Production Management, Volume 30, Issue 12

Outstanding paper Award for International Journal of Operations & Production Management

ERP implementation at SMEs: analysis of five Canadian cases

Brent Snider, Giovani J.C. da Silveira and ,Jaydeep BalakrishnanHaskayne School of Business, University of Calgary, Calgary, Canada

Purpose – The purpose of this paper is to explore the critical success factors (CSFs) of enterprise resource planning (ERP) system implementation in small and medium-sized enterprises (SMEs).Design/methodology/approach – Five case studies of Canadian SMEs were conducted. They included interviewing individuals from five roles at each organization and gathering project documents. Following an evaluation of each project’s success (within-case analysis), cross-case analysis was conducted to elicit influential and distinctive factors.Findings – Factors were identified that appeared to explain variation between successful and unsuccessful implementations at SMEs, besides factors that appeared to be innovative or counter-intuitive in light of the established literature.Research limitations/implications – The study reinforces the need for more research that is focused on SMEs. All cases were of Canadian SMEs with either a manufacturing or distribution focus, potentially limiting the generalizability of findings to other industries or countries.Practical implications – By identifying relevant CSFs for SMEs, managers can better prioritize implementation efforts and resources to maximize success of ERP implementations.Originality/value – The paper appears to be one of the first studies to focus on the CSFs of ERP implementation at SMEs.

Keywords: Canada, Critical success factors, Manufacturing resource planning, Small- to medium-sized enterprises

www.emeraldinsight.com/10.1108/01443570910925343

This article originally appeared in Volume 29 Number 1, 2009, pp. 4-29, of International Journal of Operations & Production Management Editors: Prof. Margaret Taylor and Prof. Andrew Taylor

Highly Commended Papers

International Journal of Operations & Production Management:

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  “The effects of service failures and recovery on customer loyalty in e-services: an empirical investigation”, Rui Sousa and Christopher A. Voss, Vol. 29 No. 8, 2009

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  “Lean manufacturing, non-financial performance measures, and financial performance”, Rosemary R. Fullerton and William F. Wempe, Vol. 29 No. 3, 2009

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  “Aligning competitive priorities in the supply chain: the role of interactions with suppliers”, Stephan Vachon, Alain Halley and Martin Beaulie, Vol. 29 No. 4, 2009

Outstanding reviewer

Dr Mohan V. Tatikonda, Kelly School of Business, USA