The Lloyds prescription for management development

Citation

(2002), "The Lloyds prescription for management development", Industrial and Commercial Training, Vol. 34 No. 6. https://doi.org/10.1108/ict.2002.03734fab.007

The Lloyds prescription for management development

The Lloyds prescription for management development

Lloyds Pharmacy has launched a distance learning programme available to all managers in its 1,300 stores.

The programme, developed by the company's in-house training team, consists of four modules. Each includes exercises and case studies to support continuing professional development.

1. 1.

   "Our people" covers a range of key managerial skills, including delegation, performance management, developing staff potential, recruitment and selection, motivation, managing change, teamwork and time management.

2. 2.

   "Our pharmacies" deals with the challenges of the National Health Service plan, developing relationships with other health care specialists, and the role of the community pharmacist in offering patient-centred care.

3. 3.

   "Our customers" focuses on customer service, selling and handling complaints.

4. 4.

   "Our business performance" covers a range of business management techniques, including profit and loss accounts and how to increase a pharmacy's average transaction value.