Royal Bank of Scotland launches new online training

Citation

(2002), "Royal Bank of Scotland launches new online training", Industrial and Commercial Training, Vol. 34 No. 5. https://doi.org/10.1108/ict.2002.03734eab.001

Royal Bank of Scotland launches new online training

Royal Bank of Scotland launches new online training

Epic Group plc and the Royal Bank of Scotland have completed the development of an £800,000 training project, delivering online learning to all branch managers across the UK. Training will be piped straight into the Royal Bank's branches, via its dedicated training and communications network, to multimedia PCs, giving access to content at any time.

The 40 hours of new learning content is based around the core areas of induction, basic procedures and systems, people management and interpersonal skills, and "achieving excellence". This is an enhancement to current online programmes which have focused more on technical and process training.

Alison Yeoman, learning consultant for the Royal Bank retail network, said: "We have already invested heavily in the provision of e-learning across the retail-branch network and have reaped the benefits in terms of immediate access to training and providing flexibility for managers. This project is an extension of our strategy to furnish best-in-class training and development to our staff."

The training programme adds to more than 120 hours of online learning which Epic has created for the bank over the last year, and is designed to be fully interactive, including work-based video scenarios. Content can be updated quickly, while the bank's learning-management system makes it easier to report on who has done what, how well and when.

Epic is now working to enable the programme to be introduced across the NatWest branch network as part of a new training channel for NatWest.

The project follows the successful learning and development programmes developed for customer-service officers and customer advisers.

Clive Shepherd, director of the Institute for IT Training, said: "As a result of its e-learning programme, the Royal Bank of Scotland has so far demonstrated a 700 per cent return on its investment. This is probably the most successful example so far of the application of e-learning to UK business."

Lars Hyland, Epic's key-account director, said: "The Royal Bank of Scotland continues to lead from the front on its implementation of e-learning. As a result, it is reaping significant business benefits. We are extremely proud to play such an important role in supporting the success."