Personnel and Training Procedures in a Service Industry: A pilot study of 88 hotels in the North East

Abstract

The Manpower Consultative Group for the Hotel and Catering Industry has for the last 18 months shown a serious concern for the critical manpower situation faced by that industry. The Group's Chairman, in a recent statement entitled ‘Manpower weaknesses hamper industry's efficiency and restrict its growth’ drew attention to the achievements of the Group and to a number of important studies due to be reported this year:

Citation

Johnson, P. and Corcoran, J. (1974), "Personnel and Training Procedures in a Service Industry: A pilot study of 88 hotels in the North East", Personnel Review, Vol. 3 No. 4, pp. 44-48. https://doi.org/10.1108/eb055268