When the coal industry in Queensland was facing serious decline the companies combined forces with the Queensland Combined Management Schools (QCMS) to design a management development programme to lift the performance of industry managers. The programme was designed specifically for middle and senior management from all the companies in the industry. For such a programme to be successful an organisation must recognise that training in management is crucial to its success. The scope of the programme must then be defined and the staff to be trained chosen. Establishing good communications with the organisers is essential. Follow‐up after the course reinforces the degree to which participants use the material learnt on the course. The design and implementation of the programme is discussed.
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