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TQM and the Financial Function

Alan J. Schneider (Vice‐president and controller of CB1 Industries, Inc., Oak Brook IL. He is an adjunct professor at DePaul University Graduate School of Business)

Journal of Business Strategy

ISSN: 0275-6668

Article publication date: 1 May 1992



The idea of providing quality products that are responsive to customer needs is not new. Before the Industrial Revolution, artisans interacted directly with customers to make products based on uniquely articulated requirements. The process of fulfilling demand was simple. But when mass production, product standardization, and division of labor became the norm, this closed‐loop relationship was severed.


Schneider, A.J. (1992), "TQM and the Financial Function", Journal of Business Strategy, Vol. 13 No. 5, pp. 21-25.




Copyright © 1992, MCB UP Limited

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