Overcome the Barriers to Superior Customer Service
Article publication date: 1 January 1992
Numerous barriers inhibit companies from implementing an effective customer service strategy. Here are some practical steps that managers have taken to overcome those barriers.
Lynn Daniel, A. (1992), "Overcome the Barriers to Superior Customer Service", Journal of Business Strategy, Vol. 13 No. 1, pp. 18-24. https://doi.org/10.1108/eb039464
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