Overcome the Barriers to Superior Customer Service

A. Lynn Daniel (Principal in The Daniel Group, a consulting firm based in Charlotte, North Carolina)

Journal of Business Strategy

ISSN: 0275-6668

Publication date: 1 January 1992


Numerous barriers inhibit companies from implementing an effective customer service strategy. Here are some practical steps that managers have taken to overcome those barriers.


Lynn Daniel, A. (1992), "Overcome the Barriers to Superior Customer Service", Journal of Business Strategy, Vol. 13 No. 1, pp. 18-24. https://doi.org/10.1108/eb039464




Copyright © 1992, MCB UP Limited

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