How Continental bought itself time
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Abstract
A staff incentive scheme linked to measures of service punctuality was the key to Continental Airlines' recovery from a disastrous attempt to launch a budget service.
Citation
(1998), "How Continental bought itself time", Measuring Business Excellence, Vol. 2 No. 2, pp. 32-34. https://doi.org/10.1108/eb025530
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited