Are there LIMITS to total quality management?

Abstract

Many problems associated with quality programmes result from increased process complexity. Mapping the correlation between the complexity of a process and the organizational level at which it must be executed could point the way to the future direction of total quality management.

Citation

Schneiderman, A.M. (1998), "Are there LIMITS to total quality management?", Measuring Business Excellence, Vol. 2 No. 2, pp. 4-9. https://doi.org/10.1108/eb025523